Job description

Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need…
A Business Analyst on our Deposit Application Team with a passion to provide exceptional service to client institutions by reviewing and resolving the most advanced and complex client requests. Working directly with clients, you will impact the client experience, ensuring service excellence and quality results. Perform critical thinking and decision making on client issues and project implementations. Responsible for guiding, training, and assisting other deposit application specialists. Acts as a Subject Matter Expert in COCC deposit related products and services.
What’s in it for you…
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you’ll do…

• Provide support to COCC clients for complex requests including commercial analysis, product, fee, and reward set up
• Takes ownership and resolves more advanced research assignments as assigned
• Perform testing to ensure results aligns with client needs
• Process transaction test scripts for positive as well as negative testing scenarios
• Set client expectations in line with functionality
• Ensure case resolution in line with service level standards while communicating with client throughout the process.
• Review submitted Enhancements and Issues
• Provide peer support to Deposit Application Specialists
• Share and document resolution of assigned research with team for internal knowledge of client communication as appropriate

What you bring…

• Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications
• Minimum of 5 years' banking experience in either a supervisory capacity, back office/operations, or with a comparable processor or service bureau in a similar subject area of expertise
• Excellent customer service skills with the ability to maintain composure when dealing with dissatisfied customers
• Ability to communicate effectively with all levels of staff and management verbally and in writing with both internal and external customers
• Ability to analyze information and formulate conclusions and recommendations
• Ability to translate, demonstrate, and explain technical information, concepts, procedures, tasks and requirements in a user-friendly language
• Knowledge of financial services terminology and operational procedures
• Technical aptitude to perform critical thinking with ability to grasp complex issues for appropriate resolution
• Ability to project COCC’s Core Values to clients and others
• Advanced in Microsoft Office programs; SQL experience a plus
• Subject Mater Expertise in some of the following:

o Deposit Back Office Processing
o Deposit Operations
o Retail Deposit Processing
o Consumer/Commercial/Retirement Deposit products/processing

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!

Job Type: Full-time

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