• Conduct independent quality control work audits including but not limited to teller transactions, finalized consumer loans (including home equity, business purpose loans), new memberships, accounts and account maintenance.
  
• Analyze findings for trends and errors relating to system or manual process, fraud, procedure and/or training concerns. Identify system, workflow and process problems and recommend resolutions.
  
• Document findings and trends. Compile results and report to branch management for review and response. Report material findings to Branch Operations management immediately.
  
• Accountable for the branch internal audit results. Discusses audit findings and assists management in developing resolutions as necessary.
  
• Act as a liaison between Branch, and Support leadership to review error trends and identify/evaluate learning interventions. Provide feedback on training curriculum as applicable.
  
• Maintains a working knowledge of branch processes and procedures, and applicable regulations.
  
• Maintains a continuous improvement culture across the branch network. Personally observe branch activities and member interactions to identify employee and member pain points. Report and recommend improvement to Branch Administration Management.
  
• Work with the branches to resolve large cash differences and facilitate investigations.
  
• Act as a resource for all operations support functions on a wide range of issues, directly supporting the branches.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate, required
• Associates Degree or at least 2 years equivalent experience for each undergraduate year not completed, preferred
• Minimum 2 Years experience in Branch operations, quality control, required
• Valid NYS Driver's License, required

Why choose HVCU?

HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!

• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Flexible Spending Account (medical & dependent care)
• Life, Short-Term, and Long-Term Disability Insurance
• Employee Assistance Program
• Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
• HVCU University & Academy; professional development training
• Discounted Loan Rates & Fees

Diversity Commitment:

“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”

All candidates are subject to a pre-employment background check including bondability, credit report and past employment references. All checks must be favorable for an applicant to be considered for employment.

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.