Position: Branch Manager I

Reports to: City, Area or Regional Executive

Reports to this position: All Branch Personnel

FLSA Status: Exempt

Role Summary:

Responsible for managerial oversight and operational effectiveness of a Southern Bank branch office. Plan and administer branch staffing and operations, per Bank policy, to meet assigned income, growth and quality goals.

Specific job functions (Duties/Responsibilities):

• 
  Establish individual sales and service goals for branch staff per assigned branch income, growth and quality goals.
• Oversee branch operating and capital budgets, and report/manage variances. Maintain an active role in the Bank’s annual budget planning process through the development of yearly branch budget.
• Exercise the usual authority of a manager concerning hiring, performance planning, coaching and performance improvement plans and reviews, as well as pay, promotion, and termination recommendations.
• Stay informed of and use/enforce Southern Bank customer service, loan and deposit, operational, security and safety policies and procedures.
• Oversee and direct the daily operations functions within the branch by determining workflow and assignments.
• Sales and Service Management responsibilities
  • Conduct weekly staff sales and service meetings to keep staff informed, prepared and engaged relative to sales/service delivery performance/goals/expectations.
  • Manage all delivery channels to customers, including loan applications, deposit opening/servicing, and teller servicing, to ensure service levels are maintained or exceeded.
  • Manage customer problems and complaints; counsel customers with special needs or requests.
  • Personally model sales/service. As an active Loan Officer, proactively cross-sell and/or refer Southern Bank’s products and services.
  • Coach, develop, and inspire staff to maximize their sales/service potential.
• Business Development Responsibilities
  • Contact customers and prospects regularly to establish or strengthen client relationships.
  • Establish loan and business development goals with Supervisor.
  • Solicit and approve loans with assigned authority, and present recommendations to appropriate authority for higher amounts.
  • Insure all loans made or rejected comply with laws and regulations.
  • Administer rates fairly and price accordingly to Bank policy for risk and credit quality.
  • Proactively manage loan portfolio to ensure a minimum of delinquencies, substandard loans and documentation exceptions.
  • Represent Southern Bank in public relations activities and community affairs.
  • Serve as the bank representative in the community. Actively participate in community events and organizations.

JOB REQUIREMENTS:

knowledge/skills/Abilities required:

• 
  Thorough knowledge of all Southern Bank deposit, small business, mortgage and consumer loan products.
• Knowledgeable and proficient in all Branch service delivery roles.
• Ability to analyze, underwrite, document and approve or decline loan requests.
• Sales and Service Skills. Knowledge of bank products and services sufficient to identify and fill customer and prospect needs, conduct effective sales/service dialogue, and/or refer qualified business opportunities.
• Strong sales and coaching skills.
• Knowledge of the local community-industries, economic base, culture, key leaders, competitors, etc.
• Sales and Service leadership capabilities. Effective sales management and coaching skills. Good role model with motivational and/or training skills and abilities.
• Team oriented yet entrepreneurial style that looks at the branch as a stand-alone franchise while recognizing the need to work within corporate standards and guidelines.
• Ability to quickly gain credibility as a leader – i.e. ability to “sell” himself/herself to internal peers and employees to get cooperation necessary to achieve goals.
• Focus/desire to provide excellent customer services.
• Ability to implement and maintain appropriate procedures and policies to ensure operational efficiency and regulatory compliance.
• Ability to speak with confidence one-on-one and in group meetings and presentations.
• Ability to work with no direct supervision.
• Ability to think and act independently within guidelines and limitations of Bank policy and assigned authority.
• Presents a professional, business-like manner and appearance.

Education/Experience requirements:

• 
  Bachelor’s degree or equivalent experience.
• Five years or more of financial services, relevant customer service, and lending experience.
• Ability to recognize and focus on critical sales and service delivery issues. Ability to balance and respond to competing role and organizational needs.
• Superior communication and negotiation skills. Ability to communicate effectively across a broad base of internal/external customers.
• Capable user of Southern Bank computer systems and technology, including word-processing, spreadsheets, Internet and internal software.

Southern Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. Duties, responsibilities and expectations may be added, deleted; or changed at any time at management’s discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.