Job description

ATHENA Consulting encourages the full range of diverse and talented candidates to apply for this position. We are committed to building an open, fair and inclusive workplace for ourselves and our clients allowing for creativity, innovation and collaboration.

OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Summary:

The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions and staff. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. This position assists the Director of Ticketing in the overall administrative planning, direction, and policy implementation within the department.

Essential Duties and Responsibilities

• Directs and oversees the internal control of daily operations as outlined in the organizations Box Office Manual.
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all computer ticket events and issues computer access codes to facility management.
• Coordinates the house scale for all ticket events.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Prepares and submits daily report of business transactions.
• Makes bank deposits.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks.

Supervisory Responsibilities

• Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving employee relations problems.
• Use customer service skills, diplomacy, and good judgement to resolve any escalated customer service issues such as counterfeit tickets, refunds, reprints, etc.
• Staff the box office by setting the monthly schedule to accommodate the promoter, walk-up sales, will call window, seating problems, payment collection, and patron inquiries.

Qualifications

• Ability to work with minimal supervision
• Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed.
• Must be able to speak, read, and write English.
• Must have professional attitude and appearance.

Education and/or Experience

• Bachelor's Degree preferred.
• Minimum of 3-5 years of related work experience, preferably in a box office supervisory position.
• Knowledge of Ticketmaster Classic and associated products, including: Access Manager, TM1, and EMT.
• Experience in accounting and customer service essential.
• Box office experience in a similar environment strongly preferred.
• Supervisory experience preferred.

Skills and Abilities

• Excellent communication, problem solving, and organizational skills required.
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
• Proficient with MS Office Suite (Word, Excel, and Outlook).
• Ability to analyze data and figures.
• Knowledge of supervisory principles and practices.
• Ability to coordinate and schedule staff.
• Excellent good customer service and public relations skills.
• Demonstrated knowledge of ticket selling/box office operations.
• Ability to count money, make change accurately.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.

The statements in this Job Description are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Job Type: Full-time

Pay: $72,000.00 - $82,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.