Billing Specialist - Personal Injury - Free Healthcare Benefit for Entire Family
Full Time
Surprise, AZ 85378
Posted
Job description
Personal Injury Billing Specialist
LOCATION: Surprise, Arizona
TYPE: Full Time
SALARY: Hourly
At Redirect Health, we offer FREE HEALTHCARE TO EMPLOYEES AND THEIR FAMILIES! We are a company that believes if you take care of your employees, they will take care of your customers. Our mission is Easy & Truly Affordable Healthcare for Everyone. We believe our success in this mission is contributed to the talent on our teams. Essential to our Mission, this individual will OBSESS OVER THE CUSTOMER and put people first.
The
Personal Injury Billing Specialist provides customer service by resolving questions with customers and/or account discrepancies by performing the following duties.
RESPONSIBILITIES
- Help patients get their balance to zero.
- Prepare bills and records to send to attorney offices.
- Actively Work on PI account A/R as well as PI deposits.
- Creates direct relationship with outside parties with the PI program
- Negotiates payment and reviews reduction requests with provider, attorney, patient, PI director, and COO
- Create payment plans with patients using convenient payment options.
- Research/Resolution of patient inquiries via email and company website
- Research/Resolution of patient inquires via task messages from other departments.
- Communicate effectively with physicians regarding patient questions/issues.
- Manage all department phone calls and voicemails.
- Create and manage “Billing Schedule Blocks”.
- Notify manager of self-pay patients not paying at time of service.
- Follow patient collection processes and scripts, notify Manager when process needs update or change.
- Works special projects during downtime. *
- Participates in on-site events.
- Participates in billing team functions, including yearly self-assessments.
REQUIRMENTS
- 1 Year of experience in Healthcare Billing
- 1 year of telephonic customer service with heavy call volume, Preferred
- Proficiency in using Microsoft word, Excel, and an Electronic Medical Record system, Preferred
- Bilingual (Spanish/English), Highly Desired
- Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation, Required
BENEFITS
- FREE HEALTHCARE FOR EMPLOYEES AND THEIR FAMILIES (No payroll deductions)
- Dental & Vision Insurance
- Paid time off & Sick Time
- Access to a 401K savings plan after 6 months
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