Bilingual Customer Service Specialist

Full Time
Raleigh, NC 27616
Posted
Job description
What You'll Be Doing

As a Customer Service Specialist at the Health and Human Services Center at Departure, we strive to be a one stop shop for the community. You will be part of a team that embodies excellent customer service delivery and quality service. The Health and Human Services Center at Departure allows citizens to have access to needed, quality services that are community-based and in one convenient location. The Health and Human Services Center at Departure is one of the county’s strategies to deliver services in coordination with a network of community partners including local municipalities, schools, faith-based, and civic organizations.

We are currently looking for a hard-working Customer Service Specialist (CSS) with a passion for helping others to become part of our Health and Human Services Center at Departure team. The Customer Service Specialist responds to inquiries from both internal and external customers timely and proficiently. This position will support all Wake County programs and departments. This is a wonderful opportunity for the applicant that wants to begin a career in Human Services. This position offers the unique opportunity to work with and learn about several programs and sections of Human Services and local government.

Essential Functions:
Receive and greet clients as they enter the Health and Human Services Center at Departure building. Provide a broad range of customer service support to visitors and callers
Determine client needs, register them for services, and update client records. Answer phone calls, schedule appointments, screen and route calls, maintain a working knowledge of all programs in Wake County, answer questions and refer callers to appropriate internal and external resources and services.
Register patients for clinic services.
Scan all documents including consents, insurance card copies, photo IDs, and other documents into the patient chart.
Perform daily audits for any information scanned into records.
Provide operational support to Economic Services programs.
Search client cases via NCFAST to answer client questions and to determine if a new application, recertification, or supporting documents are needed. Scan and index documents into OnBase that arrive via fax, mail, drop box, and personal delivery. Perform audits for scanned information.
Collect payments for Wake County Revenue (property taxes) and Health and Human Services client fees, NCHealthChoice and pharmacy prescription payments. Post pharmacy prescription payments into Pharmacy system. Record financial data to ensure accurate billing. Run reports needed to balance out cash drawer daily and then balance monies at the end of each day and make accurate daily bank deposit. Issue certified Wake County Birth, Death, and Marriage Certificates. Retrieve charges for clinic services. Deposit preparation and take deposit to the bank daily.

NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Maryland, Tennessee, Virginia, Pennsylvania, or Maine.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)
High school diploma or GED
One year of job-related experience (i.e. customer service, medical records, medical office)
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Strong customer service skills and experience acting as the first point of contact in a fast-paced environment
Customer service or administrative assistant experience working in a Public Health or Social Services setting
Experience working in a Medical and/or Banking setting
Experience with Health & Human Services Programs: NCFast, OnBase, NCIR, Athena, WIC, SharePoint and Medical Records
Spanish language skills highly preferred
How Will We Know You're 'The One'?
Ability to provide a high level of customer service at all times
Excellent communication skills, positive team player with great interpersonal skills, demonstrates a high degree of adaptability and the ability to handle rapid change
Possess a high level of energy, ability to work efficiently in a very high pace environment and a self-starter
Ability to multi-task while maintaining a very strong attention to detail and accuracy
About This Position

Location: Human Services Center Departure Drive Raleigh, NC 27616

Employment Type: Regular

Work Schedule: Mon-Fri 8:15am - 5:15pm

Hiring Range: $18.20 - $23.17 Commensurate with Experience

Posting Closing Date: 7:00 pm on 1/7/2023

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