Job description

• Inbound Customer Service Representative - CONTRACT

Company Description
LiveStories is a venture-backed company on a mission to build technology solutions allowing
Governments to provide assistance to their communities at scale. FORWARD, the technology
platform, connects businesses and people to national, state, and local resources in one place.
Our fully remote team works hard, but we fully embrace the advantages of this new paradigm.
We work autonomously, collaborate asynchronously, and take ownership of our work.
Job Description
Help America to recover and thrive.
A FORWARD Inbound Customer Service Representative ideally would have startup experience
who embraces versatilities and a fast-paced working environment. This person must be able to
multitask, be adaptive to business needs, have very positive energy, be collaborative, and be
customer-centric.
Responsibilities
 Respond to all inbound inquiries (phone, email, and chat) from applicants with effective
communication and problem solving skills.
 Provide technical assistance to applicants allowing them to complete their applications.
 Navigate a computerized system for responding and/or troubleshooting to applicants
questions.
 Must have excellent verbal and written communication and problem-solving skills, as
well as being comfortable with multi-tasking, as needed.
 Strong interpersonal skills, verbal and written communication skills, and most
importantly the ability to empathise with applicants.
 Become and remain knowledgeable about all FORWARD application programs to
provide excellent applicant support
 Identify inefficiencies in workflows and suggest solutions.
Qualifications
 2+ years of customer service experience, effective communication skills both orally and
in writing
 You are technically savvy and able to learn new systems and processes quickly
 Strong ability to work well with people from varied cultural, socioeconomic,
educational, and experiential backgrounds
 Demonstrated ability to work independently and to adapt quickly to new challenges
 Ability to work with a high volume of activity (phone, email, and chat)

 Bilingual abilities preferred; English/Chinese (Mandarin)/Spanish
 High level of organization and attention to detail
 6 am-3 pm schedule preferred
 Have U.S. work authorization
Additional information
Working at LiveStories:
We are an equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
This is a contract position. Hours and length of contract may vary.

Location: The position is remote – would like candidates in PST/CT time zones

Job Type: Contract

Pay: $31.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote

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