Job description
Vaco is currently seeking Benefits Customer Service Representative on a contract basis!
Job duties include:
Job duties include:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates.
- Collaborate with other call center professionals to improve customer service
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