Job description
- Interviews applicants as part of eligibility determination process
- Explains available programs, rights and responsibilities of applicants and recipients
- Processes applications for financial assistance
- Determines employability status of an applicant
- Detects fraud cases and makes appropriate referrals
- Maintains eligibility reports and files applications for individual cases
- Advises clients of other available services inside and outside the agency
- Corresponds with families and other agencies as needed
- Accurately completes and submits reports for financial assistance in accordance with Federal and State deadlines
- Recommends changes in policy and procedure based on experience with clients, and re-evaluates impact of changes on clients' continuing eligibility.
Experience
Certifications/ Licenses
None
Knowledge, Skills and Abilities
- General knowledge of effective interviewing methods and techniques
- Ability to apply instructions from public assistance program laws, regulations and policies
- Ability to organize own work in an efficient manner
- Ability to analyze oral and written data, recognizing gaps and conflicting information
- Ability to explain financial assistance programs in a manner that is understood by individuals of varied backgrounds
- Ability to work with others using interpersonal skills
- Skill in obtaining information through oral questioning, forms and documents and to assemble the information into a clear and organized format
- Ability to write letters, forms and documents, using correct grammar and spelling
- Ability to perform mathematical calculations accurately
- Skill in the use of a personal computer
Additional Requirements
Supervisory
OVERALL PHYSICAL STRENGTH DEMAND
LIGHT
PHYSICAL DEMANDS
C = Continuously
Code
F
Standing
C
Sitting
F
Walking
O
Lifting
O
Carrying
O
Pushing/Pulling
O
Reaching
O
Handling
O
Fine Dexterity
O
Kneeling
O
Crouching
R
Crawling
O
Bending
R
Twisting
R
Climbing
R
Balancing
F
Vision (Correction Required)
C
Hearing
C
Talking
N
Foot Controls (driving, operation of equip, etc.)
ENVIRONMENTAL FACTORS
D = Daily
Code
N
Mechanical Hazards
R
Dirt and Dust
N
Chemical Hazards
N
Extreme Temperatures
N
Electrical Hazards
R
Noise and Vibration
N
Fire Hazards
R
Fumes and Odors
N
Explosives
R
Wetness/Humidity
M
Communicable Diseases
R
Darkness or Poor Lighting
M
Physical Danger or Abuse
Other (specify)
PRIMARY WORK LOCATION
Office Environment
MACHINES, TOOLS, EQUIPMENT, WORK AIDS
Personal computer, fax machine, calculator, phone
PROTECTIVE EQUIPMENT REQUIRED
None
Part-time employees are not eligible for employee benefits.
Full-time employees are eligible for a comprehensive benefit package that includes:
- Progressive Flexible Leave Plan with cash-in option
- Twelve paid holidays
- Short Term Disability Insurance
- Long Term Disability Insurance
- Health, Vision and Dental Insurance
- Life Insurance
- Flexible Spending Accounts - Medical and Dependent Care
- Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
- Tuition Reimbursement
- Employee Assistance Program
- Credit Union Membership
- Deferred Compensation Plan with County Match
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