Behavioral Health Administrative Assistant/Clinical Support

Job description

Job Description

Child & Family Guidance Center of Texoma

Essential Functions

• Works directly with Clinical Director, Office Manager and Administrative Staff to assist in scheduling all initial appointments and follow-up appointments using computerized scheduling software.
• Greets and assists staff, clients and others in a courteous and timely manner, including answering and directing incoming calls appropriately.
• Ability to calmly handle suicidal ideation calls and/or walk in clients.
• Monitors scheduled appointments and prepares required statistical reports for leadership team.
• Communicates with clients and/or their families to provide necessary pre-appointment instructions.
• Performs insurance verification and/or pre-authorizations as necessary.
• Maintains and keeps records current by assisting with filing on an as-needed basis.
• Provides other administrative services associated with the operation of the outpatient clinic.

Competencies (Knowledge, skills, and abilities)

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

• Problem solving/critical thinking/crisis intervention—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. The individual also remains calm and professional in a crisis situation.
• Interpersonal skills—the individual maintains confidentiality, remains open to ideas and exhibits willingness to try new things.
• Compassionate and empathetic service provision—the individual provides caring, quality support to clients, staff and others.
• Oral communication—the individual speaks clearly and professionally in all situations.
• Written communication—the individual presents numerical data effectively and is able to read and interpret written information.
• Computer skills – the individual demonstrates basic knowledge of Microsoft Office, scheduling software, Internet searching, keyboarding and ability to learn other specialized computer applications.
• Planning/organizing—the individual prioritizes and plans work activities, thrives in an unpredictable and fast-paced work environment, uses time efficiently and develops realistic action plans.
• Performance quality—the individual demonstrates accuracy and thoroughness and monitors own work.
• Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Cultural and Organizational Expectations

• Promotes open communication and contributes to an environment of trust and mutual respect.
• Values being part of, and contributes to, a culture of performance, teamwork, collaboration, growth, and continuous improvement, including licensure and accreditation compliance.
• Understands and supports the Center’s Vision, Mission, Values, and Strategic Goals.

Education, Experience, and Other Requirements

• Minimum Associates degree strongly preferred (will consider extensive work experience in lieu of degree).
• Must have extensive clerical experience (mental health workplace preferred).
• Experience with electronic health record software, scheduling clients and insurance verification
• Ability to pass a national background check and drug testing.

Physical Factors/Working Conditions

• Stands, walks, and sits continuously throughout the day.
• Utilizes computer to access Intranet/Internet and enter information into electronic health record software
• Has a risk of physical danger due to the nature of the population served.

Other Duties

• Performs other duties as assigned.

This job description is not designed to cover or contain a complete comprehensive listing of activities, duties or responsibilities that are required of the employee.