Job description
Requisition Number: 89803
BASIC FUNCTION OF JOB
This position is a Microsoft Lead Specialist, responsible for working within and helping to improve and refine an existing lead management process. This position works to receive sales leads directly from Microsoft and to work with Insight Sales Teams and clients to understand the clients’ needs and ensure we exceed their expectations. Ideal candidate can manage a high volume of leads and communicate effectively with clients and internal sellers, as well as with Microsoft resources.
This position supports Insight Sales Teams through customer meetings, providing customer solutions and conference calls and plays a significant role in responding specific lead opportunities provided to Insight by Microsoft.
WORK PERFORMED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
- Manage and track status of a high volume of sales leads
- Provide initial guidance on leads to Insight Sales Teams and Clients.
- Participate in customer meetings and participate in assignment of leads to sales teams.
- Serve as a Microsoft ambassador at Insight for our extensive Microsoft practice.
- Provide assistance in closing specific business opportunities
- Drive sales goals through direct customer contact
- Maintain pipeline
- Identify specific business opportunities during customer conference calls and identify upsell opportunities where applicable.
- Work with Account Executives on lead opportunities provided by the manufacturer
- Due to the ever-changing nature of our industry, constant education is necessary to keep abreast of the software solutions offered by manufacturers and their direct competitors. This will be accomplished through reading material on manufacturer websites, attending webinars and training sessions, and by participating in meetings with manufacturer representatives.
- Identifies and take part in training and certification programs that will support the technical, product, and industry training necessary to successfully win the confidence of Insight sales executives and customers and increase revenue in the manufacturers assigned.
- Additional duties as assigned.
MINIMUM REQUIREMENTS
Education and/or Experience
- High school diploma or equivalent required, college degree preferred
- manufacturer or industry certification is a plus
- Minimum of 5 years of software industry experience required.
- Minimum of 3 years successful sales experience is required.
- Customer service or support background is also desired.
KNOWLEDGE, SKILLS AND ABILITIES
Computer hardware/software knowledge is required. The willingness and ability to self-learn much of the software licensing information that will be necessary to serve as a resource for clients and Insight Account Executives is required. Excellent oral and interpersonal skills are a must. Excellent organizational, analytical, problem solving, and decision-making skills are also desired.
In addition, knowledge of the sales process combined with the ability to establish and maintain rapport with both internal and external customers is needed. This position must understand the Insight objectives and possess the ability to make decisions and undertake actions that balance customer needs with available product solutions and company policies.
Ability to effectively present information and respond to questions from sales associates, sales managers or customers. Strong communication skills, both written and verbal, are a must and proven telephone skills are required.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Arizona (US-AZ) || United States (US) || Sales/Business Development || None || Remote ||
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