1. Administration

• Maintain standards of food, beverage, and quality guest service for Starbucks.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, coaching, and development.
• Manage in compliance with established labor, wage, hour and StepStone-related regulations and policies.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and inventory control.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

70%

2. Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Assist with all functions of F&B department to ensure guest satisfaction as directed.
• Ability to assist with various accounting and office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

20%

Professionalism and Style Expectations

Weight

These are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

5%

Physical Requirements

5. These are required of every associate.

• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.