Job description

JOB SUMMARY

The Banquet Captain is responsible for coordinating the execution of events and to lead the Banquet team in the serving of guests during banquet functions to ensure positive guest expectations are exceeded.

CANDIDATE PROFILE

Experience

· High School Diploma is preferred, two to three years hotel banquet food and beverage experience with excellent customer service experience.

· Must be of legal age to serve alcohol and actively TABC Certified.

· Must possess a Food Handlers Certification

JOB ESSENTIALS

· Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons.

· Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.

· Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.

· Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.

· Make contact with group representatives. Communicate all BEO changes to catering office and affected departments.

· Coordinate with banquet staff set-ups, changes and time schedules for all functions.

· Explain to guest(s) how to make contact with Banquet team if needed throughout function.

· Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.

· Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.

· Get banquet checks signed by clients and recap all banquet checks at end of day and turn in to Night Audit.

· Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

· Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

· Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

· Perform any other job-related duties as assigned

Other

· Ability to perform basic computer functions

· Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

· Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms.

· Ability to work effectively under time constraints and deadlines.

· Ability to prioritize, organize and follow up

· Ability to read, speak and understand the English language in order to communicate with guests

· Ability to establish and maintain effective working relationships with associates and guests.

· Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

· Regular attendance in conformance with the standards is essential to the successful performance of this position.

· Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Physical Demands

· While performing the duties of this position, the job regularly requires one to stand and walk for an entire work shift; bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

I have read the above and understand and accept and agree to the job essentials / job requirements and other aspects that this position requires.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Monthly bonus

Ability to commute/relocate:

• Metairie, LA 70002: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.