Job description

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Hotel:
Des Moines Sheraton
Banquet Captain
Full time
Be a part of a growing team at a vibrant West Des Moines Sheraton!

About Us
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the six simple values that drive our business:
Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Perseverance: We will be better today than we were yesterday.
Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Respect: We treat others the way we would like to be treated.
Innovation: Let’s Get Creative. Sharing suggestions- big or small -with your direct supervisor and/or property General Manager for how Atrium Hospitality can be even better.
Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible.

Full-Time Associates are also eligible for employer-sponsored health insurance, dental insurance, and vision insurance; life insurance; short-term/long-term disability insurance; tuition reimbursement; paid time off.
In addition to competitive compensation packages, Atrium Hospitality offers daily pay plus competitive benefits packages; 401k, tuition reimbursement, as well as discounted rates at any of our hotels for associates, their immediate family members, and friends. Our associates and leaders are driven every day to make Atrium Hospitality a great place to work and prosper.
Come grow with us!

Primary Purpose:
The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by
planning and implementing the serving details for the event.

Work Performed:

The Banquet Captain will be tasked with the following duties, responsibilities, and assignments:

• Directs setting up for tables correctly and uniformly in assigned area using clean pressed linen, clean unspotted silverware, clean china with no chips or cracks, clean unspotted glassware;

• Confirm the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled;

• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner;

• Ensures the servers are ready to serve the meal when its prepared;

• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions as assigned;

• Maintain communication with the guest contact person for guest needs;

• Set-up, operate and dismantle audio-visual equipment;

• Be familiar with and maintain knowledge of maintenance and usage of all Audio-Visual equipment;

• Able to perform job of Banquet Associate and Banquet Bartender;

• Able to understand departmental forecasting to ensure appropriate staffing levels;

• Assist Banquet Manager or All Purpose Manager with scheduling, training staff, and inventory;

• Ensures service standards are being followed and takes corrective action when they are not;

• Guide, direct, and motivate banquet staff;

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Previous customer service experience

Six months of banquet food service experience

Preferred Prior Experience:
Prior leadership experience

Preferred Education:

High School diploma or equivalent

Required Licenses/ Certification:

Food Safety certificate or complete training during initial 90 days.

Alcohol certification or complete training during initial 90 days.

Physical:

Ability to lift, pull and push up to 50 pounds.

Ability to bend and squat repeatedly. Ability to walk and stand for duration of scheduled shift

Other:

Must be flexible to working days, early mornings, evenings, nights, weekends and holidays.

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Type: Full-time

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