Job description

The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.
• Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.
• Repairs products in clients' systems and expedites exchanges, installation, and programming.
• Maintains accurate records for all post-installation technical activities.
• Educates customers on their purchased equipment, including system operation tutorials.
• Provides additional onsite training to installers.

Basic qualifications

• 2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent
• 2 years of customer service experience
• Current, valid driver's license
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Must be at least 21 years of age
• Able to lift 75 pounds individually or 150 pounds as part of a team
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications

• Consumer Electronics Industry Certification in networking, home automation, system integration, or similar area
• Experience in an in-home installation environment

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Experience:

• Customer service: 2 years (Required)
• Programming: 2 years (Required)
• System Integration: 2 years (Preferred)
• networking: 2 years (Preferred)
• Audio Visual Installation: 2 years (Required)
• Construction: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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