Job description

We are seeking a service dispatcher for our service department at Colby Chrysler Center. This person will Plan, organize, lead and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Automotive Service Dispatcher - Essential Duties

• Implements and maintains an effective dispatch system.

• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

• Prioritizes and controls all comebacks to ensure proper and prompt attention.

• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.

• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

• Maintains timely and professional contact with service customers.

• Maintains an organized and up-to-date repair log.

• Prepares estimates when required.

• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

• Opens and closes repair orders.

• Checks customer credit status.

• Ensures that technicians follow warranty material disposition procedures.

• Schedules maintenance for service department vehicles and equipment.

• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.

• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointments.

• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

• Maintains high customer satisfaction ratings.

• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

• Maintains a clean work area.

• Maintains a professional appearance.

• Other tasks as assigned.

Automotive Service Dispatcher - Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Service Dispatcher - Education and/or Experience

*

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Colby, WI 54421: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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