Job description
Traditions Chevrolet, East Bernard,Texas is looking for an experienced Automotive Service Advisor/Writer and Warranty Administrator. Candidates must have a desire to provide perfect customer service. Must be able to manage different customer needs while maintaining constant contact with the customers. GM experience is preferred but not required.
Service Advisor Responsibilities & Requirements:
- Ability to receive customers with courtesy and efficiency
- Must be able to relay information about automotive systems and service and the ability to explain systems and repairs to customers of varying levels of technical understanding
- Ability to encourage vehicle service/maintenance and problem prevention with customers
- Ability to properly document customers concerns on customer service orders in detail.
- Knowledge of warranty and service/insurance policies
- Ability to estimate time and service repair job for purposes of efficient scheduling
- Ability to work together as a team and communicate with people in all areas of the dealership
- Submission of warranty claims
- Knowledge of CDK a plus.
We Offer:
- Competitive compensation package with bonus program
- Health insurance plan w/vision, dental
- Company Paid Life/ADD
- 401K plan
- Parts & Labor Discounts
- Vehicle Purchase Discounts
- Paid vacation, holidays
Job Type: Full-time
Pay: $45,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Weekend availability
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Service writing: 1 year (Required)
- Dealership: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: One location
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