HURON PROFILE:

Huron’s Revenue Cycle Training Offering includes strategic and operational leadership for the development and deployment of our client’s system-wide revenue cycle training programs. We support end-to-end revenue cycle training and education for hospital and medical group operations. Huron is responsible for determining the learning needs of our client’s various audiences (staff and leadership levels) to ensure appropriate, effective learning solutions to position the organization for achievement of best practice standards. Huron Revenue Cycle Training Specialists coordinate and facilitate all Revenue Cycle training content and courses.

POSITION SUMMARY
Adventist Health’s Revenue Cycle Operations are jointly operated by Huron Healthcare and Adventist Health. Huron manages the operations and provides the Revenue Cycle leadership (managers and above are employed by Huron), while Revenue Cycle associates are employed by Adventist. Market leaders and hospital, clinic, and physician leadership across Adventist’s 21 hospitals and 300+ clinics, are key stakeholders for the Revenue Cycle Operations and critical factors to ongoing Revenue Cycle success.

The Revenue Cycle (RC) Learning Specialist will serve in an instrumental role building and deploying Huron’s Revenue Cycle training offering. Within this role, the individual will be responsible for Revenue Cycle staff and leadership training, onboarding, competency assessments, and ongoing development. The individual will provide training across several Revenue Cycle areas including Patient Financial Services and Patient Access. Prior Revenue Cycle expertise combined with knowledge of adult learning principles will be critical success factors for the role.

Huron’s Revenue Cycle Training Offering includes providing strategic and operational leadership for the development and deployment of our client’s system-wide revenue cycle training programs, supporting end-to-end revenue cycle training and education for hospital and medical group operations. Huron is responsible for determining the learning needs of our client’s various audiences (staff and leadership levels) to ensure appropriate and effective learning solutions and position the organization for achievement of best practice standards. Huron Revenue Cycle Training Specialists coordinate and facilitate all Revenue Cycle training content and courses.

Revenue Cycle Learning Specialists are Huron employees, but are an embedded part of the client’s Revenue Cycle team. Each Learning Specialist is 100% allocated to their client and will need to live within commuting distance to the client.

• Provide training and education opportunities across the Revenue Cycle
  • Deliver training related to revenue cycle systems, applications, processes, procedures, and organizational culture to the established training curriculum.
  • Coordinate training across Revenue Cycle departments including Patient Financial Services, Patient Access, and Health Information Management. Functions include billing, follow-up, customer service, denials, registration, and pre-service.
  • Continually identify training needs and define appropriate training solutions
  • Implement, facilitate, and maintain new hire onboarding and existing resource refresher training. Includes scheduling, tracking, and program enhancements.

• Prepare training materials, documentation, guides, manuals, job aids and e-learning modules
  • Implement consistent training methods and learning solutions to drive organizational effectiveness, increase efficiency, and strengthen colleague knowledge, abilities, and performance.
  • Utilizes appropriate technology and methodology in delivering training and development solutions for revenue cycle operations, and in providing training on systems to all departments.

• Contribute to improved job performance and continuous improvement across the Revenue Cycle and its staff
  • Continually seek opportunities to improve the methods, modalities, and approaches used for training across RC operations.
  • Serve as a resource providing consultative guidance relative to training and development methodologies, processes, procedures, standards, tools and best practices.
  • Provides creative coaching and counseling skills when dealing with training, education and development issues. Responds to general questions and issues in application of methods, techniques and processes.
  • Gathers data and prepares statistical reports in order to evaluate performance and training outcomes
  • Develop and maintain interactive and collaborate relationships with Revenue Cycle leadership
  • Keep current of training and development methodologies, practices, and tools

• Must possess teaching skills that enhances user learning and involvement. Ability to convey complicated information to end-users in a concise, user-friendly manner that ensures user competency and process compliance, while energizing users’ discussion and input.
• Ability to develop materials and job aids to support training and utilized specialized training applications and software.
• Ability to deliver informal and formal learning solutions in a manner that is both engaging and effective
• Apply a variety of learning technologies to address specific learning needs
• Build an organization’s culture, capability, capacity, and engagement through people development strategies.
• Capture, distribute, and archive intellectual capital to encourage knowledge-sharing and collaboration.
• Apply a systematic process to shift individuals, teams, and organizations from current state to desired state
• Experience using learning metrics and data to measure the impact of learning and performance solutions in order to ensure training delivery is engaging and effective
• Recent Revenue Cycle training consulting, and/or operator, and/or training experience in a team-based professional environment
• Solid written communication and documentation skills to create and edit internal and client deliverables that are succinct, articulate and meet Huron’s standards of quality
• Exceptional organization and time management skills to manage multiple priorities at once with fast-paced turnaround times
• Advanced knowledge of MS Office programs and tools including PowerPoint, Word and Excel

• Current permanent U.S. work authorization required
• Bachelor’s Degree required
• A minimum of 2 years of relevant business experience in delivering workforce educational training programs, and development of course curriculum
• Ability to facilitate instructor led training courses
• Candidates must live within commuting distance to client site (specific to individual posting)
• Willingness to travel on a weekly basis within region to various client locations
• Work extended hours as necessary

• Familiarity with Revenue Cycle functional processes and applications
• Knowledge of training and development principles, methodologies, and techniques obtained through previous experience
• Prior experience with the Cerner Millennium Health Information System

Healthcare Regular United States of America