Job description

Department: Network Planning

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
Job Summary

Our Associate Analyst is responsible for various analytical functions such as understanding and interpreting key performance indicators, explaining variances and trends, and providing decision support for operational and financial initiatives. In this role, a Business Analyst will develop a basic understanding of airline scheduling techniques, optimization, profitability, and airline operational constraints. Operating in a Team learning environment, one will learn to access and combine relevant data sources to perform complex, highly visible flight schedule analysis supporting projects impactful across multiple departments. The Business Analyst must be comfortable preparing and presenting their thought and analysis, using verbal and written communication to tell a compelling story that explains the analysis and supports the recommendation.

We are hiring 2 positions for the following 2 teams:
Network Planning Communications - On this team, you will analyze and research Southwest’s flight schedule and airline industry data to communicate the “whys” behind Southwest’s network decisions. You will communicate through decks, memos, and emails how these changes impact other Southwest Departments, Employees, and Airport partners!
Dynamic Schedules – On this team, you will adjust flight schedules after they are published for the first time by identifying opportunities to add flights based on close-in demand and to remove flights based on under-performance or operational constraints. In addition, you will support performance reporting of schedule adjustments, competitor schedule changes, and near-term business trends!

Responsibilities
Will learn in a classroom and Team environment to understand basic skills needed in a Business Analyst role
Will learn data sources, analysis methods, and calculations of key metrics for different operational groups gaining a baseline knowledge of how decisions impact the different Teams across the organization
Will learn to analyze the impact of changes to operational and commercial constraints in the schedule
Will use data analytical tools including simulation and forecasting to evaluate and recommend efficiencies for schedule and operational improvements
Will gather data to communicate business insights and realistic solutions
Seek opportunities to innovate, improve business processes, and implement efficiencies
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills & Abilities
Strong written and verbal communication skills required
Strong analytical and software skills required; familiarity with data querying or reporting tools
Ability to transform raw data into easily understood, presentable and actionable findings
Ability to answer business questions using logical reasoning and analytical skills
Ability to identify the best tool to complete assigned work
Develop skills around critical thinking and problem solving
Ability to handle multiple concurrent projects and prioritize accordingly
Exhibit a healthy and spirited Team Culture
Must possess strong organizational skills and execute with a high level of attention to detail
Ability and desire to take ownership of individual and Team deliverable
Education
Required: High School Diploma or GED
Required: Bachelor's degree (Business Analytics, STEM, Economics, Operations Research or Aviation degree preferred)

Experience
Required: Demonstrated expertise with Microsoft Excel
Required: Demonstrated experience with the Microsoft Office suite
Required: Basic knowledge of SQL, Tableau, Alteryx, Visual Basic or other advanced programming language
Preferred: Academic/professional experience in aviation, linear programming or optimization

Licensing/Certification
N/A

Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work under strict time constraints
Must be willing to work periodic evenings and/or weekends
Must be detail-oriented and have the ability to recall key information such as schedule statistics and decision details
Must be self-motivated and perform with minimal direct supervision

Southwest Airlines is an Equal Opportunity Employer.
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