Program Management

• Support program and project management initiatives as directed by the Program Manager, and Senior Director
• Identify day-to-day process issues and act independently to fix them; for more systemic program or technology challenges, suggest tools or recommend improvements to existing program processes and best practices
• With supervisor oversight, partner with the MLT Events team to manage end-to-end logistics and communication for Career Prep in-person and virtual trainings, events, and webinars including travel coordination and processing reimbursements
• Facilitate, convene, and coordinate internal meetings from start to finish, including providing accurate and consistent meeting minutes and notes
• Contribute to the Fellow application review process by thoughtfully reviewing assigned applications, and sharing insights on candidate profiles during the admission discussions

Technology & Data Management

• Manage the collection, maintenance, and reporting of all Career Prep program data, including but not limited to participant and alumni records and program outcomes
• Create and distribute program surveys and assessments pertaining to seminars, events, and program performance
• Serve as liaison for technology support for Salesforce (including reporting and dashboard creation), Canvas, Asana, Symplicity, QuestionPro, and other platforms
• Fiercely protect data to ensure participant privacy and adherence to program and organizational best-practices

Relationship Management & Communication

• Develop a professional brand of excellence and establish honest and meaningful relationships with stakeholders, supervisor(s), and team member(s)
• Establish and build rapport and positive relationships with program participants, coaches, MLT corporate partners, and internal staff members
• Develop and manage Career Prep program communications such as newsletters, announcements, and Zoom webinars
• Respond promptly written and verbal communications to Career Prep fellows regarding program inquiries

Baseline Requirements

• Bachelor's degree with 2-3 years of relevant corporate, business, or non-profit experience in program management or project management support; relevant startup experience (including internships) also considered
• A demonstrated track record of achieving consistent, measurable results in a fast-paced, deadline-driven environment
• Self-starter with the ability to work independently and as a collaborative team member
• Acute attention to detail, substantial organization skills, and sensitivity to timelines
• Demonstrated proficiency in critical thinking, problem solving, and data analysis
• Coachable and receptive to all forms of feedback from stakeholders, colleagues, and supervisors, and proactive to implement changes
• Excellent communication skills, including demonstrated experience leading meetings and presenting to internal and external audiences at various organizational levels
• PowerPoint: Graphs, Charts, Data Storytelling
• A positive, optimistic, and solutions-focused attitude when faced with changes, set-backs, or ambiguity

Preferred Requirements

• Demonstrated ability to multitask with competing priorities
• Intermediate knowledge and experience in:
• Excel: Pivot Tables, Vlookups, Countifs, Graphs & Charts
• Salesforce: Data Entry, Dashboard, Report development
• Customer-service experience is a plus