Associate APD Claims Representative
Central Massachusetts Office
1 Research Drive, Suite 401B, Westborough, MA 01581

Want to be there to help customers when they need us the most?
The feeling is mutual.

Our office in Westborough, MA is seeking an Associate APD Claims Service Representative. The job duties include but are not limited to handling personal lines insurance claims including auto, homeowners, marine and liability claims. This position mainly handles auto physical damage claims. Substantial customer contact via the telephone and correspondence is required.

Salary

A starting annual salary of $43,105.

Now offering a $1,500 Signing Bonus for new candidates! To qualify for the Signing Bonus, applicants must have accepted their offer between March 1, 2023 through April 30, 2023. The Signing Bonus will be a single, lump sum payment issued on the last pay date of the month following the employee’s six-month anniversary from the date of hire. Signing Bonus payments are subject to Federal, State, and Local taxes where applicable. Amica reserves the right to withhold Signing Bonus payments due to potential job performance and/or dependability concerns.

The 37.5-hour schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.

This position requires you to work in the office every scheduled business day with the possibility to work from home 2 days a week after you have undergone the proper training and have shown the ability to do so.

Responsibilities

• Take loss reports and set up claims files within diary system
• Handle telephone calls and other personal contacts
• Book new claims, select, modify, and issue acknowledgements letters within 48 hours
• Assign appraisals for outside handling
• Adjust auto physical damage (APD) claims within authority
• Adjust losses within authority, excluding bodily injury claims
• Process letters and loss or expense payments to insureds, claimants, and vendors
• Handle subrogation matters as required or requested

Qualifications

• High school diploma or equivalent education required
• Maintain state insurance license
• Excellent written and verbal communication skills
• Knowledge of Microsoft Excel, Word, and Outlook
• Previous insurance, claims, and customer service experience preferred

Perks and Benefits

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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