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Assists in the internal administration and processing of Distributed Energy Resource (DER) applications for interconnection in either NH or CT. Engages externally with applicants, installers and customers to improve their customer experience.

Essential Functions:

• Participates in strategic planning teams to provide ideas and perspectives to improve the DER Interconnection customer experience.
• Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded.
• Analyze Customer needs to ensure a smooth Customer experience. Gathers information; probes and diagnoses customer service issues related to Interconnecting to the Eversource Infrastructure.
• Develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation.
• Resolves customer service issues such as: installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries related to applications for interconnection.
• Prepares and presents options and solutions to customer. Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed.
• Records, reviews, and decides on initial DG application regarding completeness. Delivers messaging and correspondence to customer in a timely fashion regarding status of project. Provides internal and external Project Management to ensure target dates are met. Coordinates, schedules, and leads project meetings.
• Assist with the development and implementation of operating plans for achieving corporate objectives with the smaller strategic customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer education and promoting the United Way.
• Retains and grows distribution revenue (electric), promotes value added services and products and distributed generation programs.
• Analyze data, run reports to identify trends and priorities for optimal work management. Performs various financial accounting and reporting tasks.

Qualifications:

• Requires College degree in Business Administration, engineering, or related discipline. May consider applicants on path to complete degree requirements with direct experience.
• Excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, hiring, holding people accountable, etc.)
• Strong business acumen and technical knowledge of electric and gas distribution systems. Ability to use PC desktop applications (e.g., Microsoft Word and Excel).
• Minimum of 1 year customer care work experience or equivalent.
• Experience in the solar or power services sector with a focus on electrical distribution preferred along with working knowledge of Work Management systems

Worker Type:

Number of Openings:

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.