Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :11551

Employment Type : Full Time

Job Category : Information Technology

Work Location : Davidson, NC (CSC) - Remote

State or Province : North Carolina (US-NC)

Potential Work Location :

Product Manager, Customer Solutions Productivity

BRIEF POSITION SUMMARY:
The Product Manager, Customer Solutions Productivity will lead the product vision and agile development of our customer productivity and performance visualization products. At MSC, a significant and growing percentage of our revenues are generated from customers who are using at least one of our inventory management or procurement solutions. Our customers are demanding increased performance visibility and documented savings and effective deployment of these differentiated capabilities will drive increased customer acquisition and retention.

DUTIES and RESPONSIBILITIES: *
Delivers product vision, requirements and development strategy for MSC’s Customer Solutions Productivity capabilities * Implements disciplined processes to Identify gaps in the product portfolio and opportunities to leapfrog competitors capabilities * Builds micro-roadmaps that align with MSC’s strategic objectives by bringing in key stakeholder inputs including voice of customer, SME feedback, competitive landscape, market research and data-driven insights. * Gathers internal and external customer needs, identify critical opportunities, and prioritize new capabilities and enhancements that are technically and financially viable and bring quantifiable value with speed. * Collaborates with cross-functional teams to define scope, budget and Go-to-Market strategies that ensure superior execution and maximize impact and growth. * Creates and refines artifacts such as use cases, user stories, and process flows to communicate features and associated value proposition to both the engineering teams and all stakeholders. * Manages and drives the short-term feature delivery schedule – through leading cross functional efforts from design, development and testing to communication, training and collateral development for launch, as well as ongoing support and measurement. * Identifies and raises issues that may compromise success of feature delivery and user adoption. * Tightly aligns with key associate stakeholders and SME’s on product roadmap expansion and enhancement prioritization. Must make sure that operations can maintain world-class service for expanding portfolio * Encourages and promotes operating in a continuous improvement environment * Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. * Participation in special projects and performs additional duties as required. *INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:
Bachelor’s degree in Business, Supply Chain, Engineering, Statistics, Marketing or a related field is required; Master’s degree is preferred ? Minimum of five years of experience in Product Management working with technical, business and design teams is required ? Six Sigma and Lean experience preferred

SKILLS:
Ability to work successfully with diverse groups of stakeholders ? Ability to influence others without directly span of control ? Strong analytical and quantitative skills. Ability to use hard data and metrics to back up assumptions and develop business cases ? Excellent organizational skills including the ability to establish prioritization ? Experience in data analytics and creating data-driven insights is required. ? Must possess outstanding communication skills - verbal, written, presentation - and be able to present to large groups including senior management and customers. ? Organized and creative problem solver – ability to analyze complex data and user requests into simple design approved solutions. ? Demonstrated ability to quickly grasp new technology, and complex workflows. ? Ability to interact with Engineers and Designers on technical topics to identify best possible decisions. ? Able to navigate organization and build key alliances to effectively bring product to market ? Must be proficient in MS Office, Project Management and collaboration Tools

COMPETENCIES: ?
Make your case by exercising good communications skills and delivering messages in a clear, compelling and concise manner. ? Take the initiative by being self-motivated and having a strong drive to build and deliver solutions that meet or exceed customer expectations. ? Think creatively, have high standards and set aggressive goals. Pursue everything with energy and focus on obtaining set goals. ? Connect and work collaboratively with others within and outside the organization. ? Challenge yourself by taking on new assignments in or outside of the workgroup. ? Learn and improve by adapting to changing business needs and accepting feedback ? Be empowered by working through ambiguity to successfully develop great business solutions.

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.