Job description

AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies. However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Location: :
Workplace flexibility is a valued benefit at AIPSO and we engage our employees to develop work schedules that are mutually beneficial to AIPSO and our employee. Consider working for AIPSO in many ways:

• In-office: : Work onsite in our offices up to 5 days a week in Rhode Island, Ohio and New Jersey.

• Hybrid: : Work onsite in our (RI, OH, NJ) offices 2-4 days a week and work from home (WFH).

• Remote: : AIPSO supports fully remote work (WFH) to applicants who reside in Alabama, California, Delaware, Illinois, Minnesota, Pennsylvania, Virginia (subject to approval).

Essential Duties and Responsibilities:

• Examines documents such as application forms, inspection reports, and other related data reports as

applicant financial standing to determine eligibility.

• Reviews daily system control reports to ensure low-cost voluntary automobile insurance meets state

requirements in CA, HI, and NJ.

• Responds to complex telephone inquiries, correspondence and complaints from agents and/or insureds.
• Interprets Plan rules to agents, insureds and governance committees.
• Prepares output for mailings to agents and distributes other information as appropriate.
• Verifies input on policy writing system and corrects errors where necessary.
• Monitors Vehicle Inspection Program by updating policy data with complete inspection information.
• Communicates with Plan and Insurance Department on special problems and follows through to resolution.
• Specifies applicable endorsements, or applies rating to ensure safe and profitable distribution of risks.
• Accurately records that income eligibility is verified and maintain financial responsibility filings history as

required.

Education:
Bachelor's degree from a four-year college or university is preferred. CPCU or other insurance designations or additional appropriate experience will be considered in lieu of a degree.

Experience:
3 or more years of private passenger underwriting and/or rating experience and/or training required. Experience with personal automobile insurance plan rules and regulations preferred.

Skills/Knowledge:

• Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel) to manage work.
• Knowledge of insurance industry, particularly of the residual market personal automobile industry and

personal automobile insurance plan rules and regulations.

• Effective problem-solving skills, including ability to analyze complex issues, find the root cause of the

problem, and consider a wide range of alternatives before acting.

• Demonstrate strong verbal and written communication skills, including ability to effectively present

information and respond to questions from groups or individuals.

• Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
• Demonstrate excellent organizational skills.
• Ability to work independently and interact professionally and effectively in a team environment.
• Demonstrate excellent customer service skills by listening, interpreting and responding to customer needs.

Our company is an equal opportunity employer. To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

Job Type: Full-time

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