Top Notch Distributors Job Description

Last Reviewed: Tuesday, March 22, 2022

Title: Assistant Sales Specialist

Department: Customer Care

Pay Status: Exempt

Reports To: Customer Care Manager

JOB SUMMARY

The Assistant Sales Specialist is responsible for assisting the Sales Specialists they are assigned to with emails and other correspondence. This team member will learn the sales process, order entry, residential and commercial product knowledge and the basics of door hardware.

OUR VALUES ARE KEY

• Integrity is key – We are reliable with our words, responsible for our actions and lead with humanity.
• Team, Team, Team – Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all.
• Customer Connection – We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience.
• Take The Long View – As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community.
• Celebrate The Day! – We celebrate the wins each day. We acknowledge each other’s successes.

ESSENTIAL FUNCTIONS

• Strong problem solving skills and the ability to make sound decisions
• Strong ability to interpret and process data.
• Strong process improvement skills.
• Strong written, verbal and interpersonal skills.
• Frequently required to sit, bend and reach.
• Frequently required to type, process information and use fine finger manipulation.
• Frequently required to use hands to finger, reach with hands and arms and talk or hear.
• Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus.
• Occasionally required to stand, walk, stoop, kneel or crouch.

JOB FUNCTIONS

• Handle quotes, orders, returns and other inquiries as directed by the Sales Specialist they are assigned to.
• Perform data entry as directed by the Sales Specialist you are assigned to.
• Develop an understanding of the market and continually improve product knowledge.
• Assist Sales Specialists they are assigned to in their fax/email hours daily, as well as positions on back up teams.
• Respond to emails, phone calls, and other forms of correspondence in a reasonable amount of time as instructed by the Sales Specialist they are assigned to.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Report to management and Sales Specialists on opportunities and risks.

JOB REQUIREMENTS

• Ability to multi task, prioritize and manage time effectively.
• Ability to maintain an upbeat and positive attitude at all times.
• Strong work ethic.
• Ability to work in self-directed, fast-paced entrepreneurial environment.
• Highly proficient computer skills including Outlook, MS Word, Excel.

EDUCATION

• High School Diploma or GED equivalent required.
• Bachelor’s Degree preferred.

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Employee Signature Date