General Accountability:
Assisting the Operational and Financial Management of the Property
Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.

Profit:

Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies.

Quality:

Guest Service: Ensure that the hotel meets/exceeds Witness and Brand standards for guest satisfaction.
Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to training guidelines and policies.

Sales & Marketing:

Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan, make sales calls to Key accounts, and capitalize on all revenue opportunities.

Leadership:
Leading: Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Standard Operating Procedures.

Supporting the Management and Development of Departmental Teams
1) Stays readily available/approachable for all Team Members
2) Extends professionalism and courtesy to Team Members at all times
3) Leads by example demonstrating self-confidence, energy and enthusiasm
4) Assists/teaches team managers scheduling against guest and hours/occupied room goals
5) Makes sure that staffing levels are appropriate to exceed guest expectations
6) Sets clear performance expectations with Team Leaders and Team Members
7) Assists Team Leaders with constructive coaching and counseling
8) Solicits feedback for continuous improvement

Specific Essential Tasks/Duties:

• Send a daily end of the day activity and accomplishment email to immediate Supervisor.
• Assist with the develop and implement the approved business plan to attain and exceed the financial
  goals.
• Maintain a high personal visibility throughout the property.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Assist with emergencies at the hotel and handle appropriately
• Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team.
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
• Motivate, coach and train Team Members, set goals and hold Team Members accountable by providing appropriate and timely feedback, rewards and recognition.
• Champion green/sustainability programs and assure ongoing participation.
• Conduct daily individual meetings with each Team Leader/manager to review prior day’s outcomes and today’s goals.
• Conduct prescheduled weekly meetings with the department heads/managers.
• Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
• Ensure all associates are trained on emergency and security procedures and policies.
• Ensure that all property equipment is in good working condition.
• Successfully maintain adequate staffing.
• Ensure all company policies are being administered consistently and standard operating procedures (SOP’s) are being followed (consistently and accurately).
• Assist in effectively manage all expenses, including labor, overtime and supply costs
• Assure timely and accurate reporting and record keeping as required
• Maintain high visibility and presence throughout the hotel
• This position is physical in nature and requires complete physical mobility, including, but not limited to, bending, carrying, climbing stairs, crawling, reaching and squatting.

This position operates in a working environment that is subject to varying levels of noise and crowds
that depends upon customer volume. Associates are at times subjected to hazards such as chemicals;
proper safety precautions are followed.

• Minimizes safety hazards by practicing safety and following all safety rules and procedures.
• Projects a favorable image of the hotel to the public at all times.
• Meet and exceed Customer and Associate expectations by providing service and teamwork.
• Adheres to all hotel policies and standard operating procedures (SOP’s).
• Attendance is crucial to position.
• Performs other additional and related duties assigned by the supervisors and or the General Manager to provide service and teamwork in a timely and efficient manner in accordance with established company policies and procedures.

Optimum Attributes:
Willing to take responsibility and accountability for the team
Well-groomed and professional appearance
Willing to work on weekends and holidays if required
Effective communication skills
Good listener
Emphatic and tolerant
Open with praise, discreet with criticism
Consistent and congruent
Rational, prudent and practical

Skills

Preferred

Preferred

Required

Preferred

Required