Job description
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Assistant General Manager is the heartbeat of our parks and owns the resort guest experience. The AGM will establish and implement short and long-term goals for all food & beverage, retail, aquatic, and recreation activities within the camp-resort. This Manager will oversee related functions and activities, and administer company policies and procedures. This is a full-time leadership position that reports to the General Manager.
SUPERVISORY RESPONSIBILITIES:
The Assistant General Manager is the heartbeat of our parks and owns the resort guest experience. The AGM will establish and implement short and long-term goals for all food & beverage, retail, aquatic, and recreation activities within the camp-resort. This Manager will oversee related functions and activities, and administer company policies and procedures. This is a full-time leadership position that reports to the General Manager.
SUPERVISORY RESPONSIBILITIES:
- Strategize, and generate momentum and excitement around the resort guest experience
- Hire, train, and schedule team members for food and beverage, retail, aquatics, and recreation
- Coordinate and oversee the daily operations of the assigned departments
- Monitor and motivate team members
- Ensure team members in assigned departments are compliant with company assigned trainings
- Develop a team through consistent feedback and goal setting practices
- Collaborate with management and HR regarding employment actions, including discipline and termination of employees in accordance with company policy
DUTIES & RESPONSIBILITIES
- Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
- Ensure compliance with state and local regulations for staff certifications
- Manage daily aspects of the assigned departments and its staff to ensure projects are completed and guest needs are met
- Make day-to-day decisions within or for the assigned department
- Serve as Manager on Duty on a rotational basis
- Required to perform same tasks as the individuals they supervise
- Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences
- Manage conflicts and resolve complaints about or within the assigned departments
- Organize and provide timely follow up on all requests from guests and the home office
- Coordinate and oversee various projects from start to finish
- Participate in other projects and activities as assigned
- Manage inventory and supplies for assigned departments
- Collaborate with the General Manager to analyze costs, benefits, and losses of company profit
- Monitors department performance, identifying and facilitating opportunities to increase productivity and efficiency
- Operate within prescribed budgets for labor and expenses
EDUCATION/TRAINING/EXPERIENCE
- To be successful in this position, a Bachelor’s degree from a four-year college or university is helpful but not required
- Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful but not required
QUALIFICATIONS/REQUIREMENTS
- Ability to work long hours and weekends
- Ability to be on call 24 hours a day during occasional periods
- Excellent customer service, communication, and problem-solving skills
- Excellent interpersonal, motivational, and writing skills
- Must be able to work in a fast-paced office environment and perform physical duties of those they supervise
- Must have a valid driver’s license
- Personable, enjoy working with children/people
- Possess excellent organizational and management skills, leadership skills, and the ability to manage and complete multiple tasks simultaneously
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the location, with or without assistance
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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