The Holiday Inn Express Hilton Head Island is looking for a Full-Time, Assistant General Manager to join their dynamic team. We pay well and offer a competitive benefits package.

Discover a new career at the Holiday Inn Express centrally located on Forest Beach Drive next to the new Lowcountry Celebration Park.

The Job

The Assistant General Manager is responsible for assisting the General Manager in achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Job Duties Include:

• Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
• Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
• Communicates with other managers and associates to provide smooth working relations between departments
• Promote and maintain excellent service scores.
• Act as the Manager on Duty in the absence of the General Manager.
• Assist with the local sales efforts while staying current on industry trends and local market activities.
• Ensure safety and security of the hotel, staff and guests.
• Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
• Support the hotel's sales and business strategies to maximize revenues and profitability.
• Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.
• Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
• Address and respond to guest comments on travel review sites, comment cards or other mediums.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
• Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
• Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
• Other tasks, projects and duties when needed, as assigned by the General Manager

Required Skills & Experience

• Must be at least 18 years of age or older.
• Hotel guest service experience required.
• Supervisory experience required.
• Hotel computer systems experience required.
• IHG brand hotel experience a plus.
• Strong verbal and written communication skills.
• Undergraduate degree preferred.
• Bilingual a plus.

Benefits

• Comprehensive benefits package including: Medical, Rx, Dental, Vision, Flexible Spending/Dependent Care Account, Short-term Disability coverage
• Life and AD&D Insurance and Long-term Disability
• 401(k) Retirement Plan with company match
• Up to 10 days of paid Vacation per year
• Up to 5 days of paid Sick time per year
• 7 paid Holidays per year
• Employee Discounts

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.