Job description

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

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At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

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Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

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About the Indiana Bureau of Motor Vehicles (BMV):
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

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Salary:
The starting salary for this position is $35,568.
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About the Job:

The Assistant Program Director of Credential Management is responsible for managing the programs and processes related to identity and lawful status verification of Foreign Nationals, facial recognition and potential fraud. This position ensures related systems and processes are documented, monitored and analyzed to identify efficiency gains, opportunities for improvement and cost savings while focusing on process security. The Assistant Program Director manages and leads a team of Clerical Assistants in the day to day operations and management of programs and functions including, but not limited to, facial recognition screening, lawful status verification, identification of multiple and fraudulent credential applications and records and ensuring compliance with federal and state laws.

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A Day in the Life:

The essential functions of this role are as follows:

• Manages credential issuance-related programs and processes, including but not limited to facial recognition, identity and lawful status documentation review and verification
• Analyzes daily processes and production, ensuring performance standards and metrics are met and direct reports are adhering to BMV policies and procedures
• Initiates program development and continuous improvement that ensures maximum accuracy, efficiency and security
• Conducts threat assessments and identifies gaps in process and transaction security
• Serves as the SME and primary point of contact for CVP program questions and issues presented by Branch Operations and foreign national community stakeholders
• Adjudicates identity and lawful status document exceptions for Foreign National credential applicants presenting alternate documents
• Maintains the integrity and accuracy of CVP processing documents including but not limited to the Credential Manual, Contact Center Help System and the BMV Website
• Represents the BMV at meetings with CVP stakeholders including but not limited to University Foreign Student and Staff advisors, USCIS, and various foreign national support and advocacy organizations
• Manages facial recognition processing and escalation to Fraud and Security Enforcement (FSE)
• Provides QA testing for system and application updates and changes. Ensures changes are tested and approved prior to implementation with no post deployment corrections
• Works closely with (FSE) concerning suspected fraudulent activity
• Analyzes operational needs and creates manageable solutions
• Maintains extensive knowledge and expertise regarding Indiana code, regulations, policies, and procedures related to credential issuance
• Analyzes investigations of customers with multiple STARS records to assess if they should be combined and or provided to FSE for fraud investigation
• Performs independent day to day decision making to ensure the accurate issuance of a credential only to the qualified and rightful owner of that identity
• Represents the agency in a positive and professional manner
• Performs related duties as assigned

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The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Broad knowledge and understanding of the mission, policies and multiple functions and responsibilities of the Bureau
• High level of knowledge and understanding of the Bureau’s credential program
• Broad knowledge and understanding of and ability to apply the varied laws, rules and regulations as they relate to credential issuance
• Considerable knowledge of state government operations, managerial, administrative, budgetary and personnel related regulations, policies and procedures
• Ability to recognize problems and conceptualize, develop, administer/implement and revise programs, policies, strategic plans, long-range plans, goals and objectives to ensure the efficient, effective and responsive management of assigned programs and special projects, including an ability to resolve complex problems
• Ability to communicate verbally and in writing
• Demonstrates a high level of attention to detail
• Ability to manage multiple projects and delegate tasks effectively to staff
• Ability to maintain effective working relationships with internal and external customers
• Ability to work proactively with outside stakeholders
• Demonstrates ability to deal effectively with conflict resolution
• Ability to make decisions and meet tight deadlines
• Ability to provide effective guidance to professional and clerical staff
• Bachelor’s degree or related business experience preferred
• Second language skills preferred

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Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

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Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness program (offers premium discount for the medical plan and gift cards)
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid new parent leave
• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

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Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $35,568.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN 46204: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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