Job description

REV isn’t your typical 9-5. We’re a not-for-profit financial institution that’s community proud and committed to providing a positive, modern and progressive environment for our team members. Together, we are REV!

Assistant Branch Managers at REV assist the guidance and management of a retail branch, ensuring that we are providing quality service to members in account transactions, loan applications, and new accounts. Assistant Branch Managers exhibit proficient and service-oriented, problem-solving skills within established policies and guidelines. Additionally, they assist the Retail Branch Manager in the management of branch staff and oversee day to day operations of the branch while maintaining a positive level of service by adhering to company standards. The position leads and advises Member Advisors in the efficient handling of member needs and accurate transactional processes as well as facilitates ongoing coaching for Member Advisors to assist in reaching all other operating standard goals.

Duties & Responsibilities

Assumes responsibility for guiding, coaching, training and monitoring branch staff to achieve and maintain a consistent and high level of performance.

• Lead, supervise, coach, mentor and train Member Advisors.
• Proficient and participate in assisting with Member Advisor duties as needed to provide excellent member service.
• Assist the Retail Branch Manager in meeting Branch Credit Life, Disability, GAP, Warranty, Credit Card, Checking, Consumer Loans, Business Loans and Mortgage goals as defined by the organization.
• Assist the Retail Branch Manager in developing and implementing strategies to insure branch meets all objectives as outlined in the monthly goals.
• Ensure staff have training and mentoring to be able to effectively recognize in branch cross sales opportunities, develop relationships and additional business through On-boarding/Re-boarding outbound calls.
• Has formal coaching sessions with each of his/her staff monthly and will also coach as need during the month. Coaching sheets will be sent monthly to the Retail Branch Manager.
• Ensures that the branch is compliant with all governing regulations, especially the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements.
• Understands and complies with all state and federal regulations and laws and monitors all staff compliance.
• Understands the UCC requirements for negotiability and acceptability, counterfeit, fraudulent check and currency activities.
• Understands procedures for cash drawer control set up.
• Analyze and improve teller accuracy and understanding the effects of overage and shortages.
• Acts as the Vault teller, which includes ordering currency, verifying currency received, maintaining vault security and balancing vault cash daily. The Assistant Branch Manager will also cross train and have staff to assist with these duties.
• Controls expenses such as overtime, supplies, branch cash requirements. Ensures that branch and grounds are properly maintained.
• Responsible for security in the branch.
• Understands the complete operation of all security equipment and ensures the security system is tested monthly. Quarterly security meeting must be held with staff.
• Ensures the branch facility, branch equipment, and software is up to date and ready to serve the members; contacts appropriate parties for any maintenance, service, and repairs.
• Schedules adequate staff to ensue efficient branch operation. Ensures that there is an adequate supply of currency, cashier checks and debit cards in the branch.
• Completes reports, records, and other documentation as required.
• Assumes responsibility for related duties as required or assigned

Requirements, Skills, and Qualifications:

• High School Diploma
• 1 to 3 years of Financial Services Industry Experience
• SAFE Act Compliance: Since we operate as a federal credit union, at the time of hire an MLO is not subject to formal regulatory licensing. However, an MLO must make the appropriate information available to the NMLS Registry (see the SAFE ACT Procedures section of the Home & Real Estate Lending procedures manual). An MLO must also authorize the Registry and our credit union to obtain information related to sanctions or findings in any administrative, civil or criminal actions, to which the employee is a party, made by any governmental jurisdiction. An MLO must also attest to the correctness of all required information submitted on their behalf by our credit union. And finally, an MLO must authorize the Registry to make available to the public information as required by the law.

• Effective employee management and leadership skills
• Performance driven sales and service delivery
• Process improvement skills
• Ability to mitigate risks
• Ability to communicate effectively and courteously
• Self-motivated and goal oriented
• Ability to coach and team build
• Ability to use diplomacy with members and maintain confidentiality
• Excellent telephone etiquette, organizational and time management skills
• Satisfactory credit record, bondable.

Job Type: Full-time

Pay: From $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Leland, NC 28451: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

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