Assistant Area Manager / Full time Greater Pittsburgh We are Jackson Hewitt, Working Hard for the Hardest Working.

Join the team that is focused on delivering exemplary customer service!

We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results. We’re always looking for top performers to add value & make a difference in people’s lives.

POSITION SUMMARY As an Assistant Area Manager (AAM) you will learn the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately ten (10) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business. ESSENTIAL DUTIES AND RESPONSIBILITIESMajor responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of management. • Responsible for multi-unit retail locations in the assigned area and will work in tandem with the General Manager to strategically manage operations. • Reports to the General Manager and regularly communicates with them to ensure the company client experience standard is being achieved. • Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and profitability. • Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources. • Works directly on job-fairs, hiring initiatives, process and training of all preparers to execute the job. • Assists, or drives the tax education process and flow of teams, including the transition to hire process. • Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Creates and/or approves work schedules. Monitors time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training. • Ensures all assigned locations meet company standards including but not limited to: office set up, build-outs and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with General Manager on necessary corrective actions. • Continuously builds the business by retaining existing clients, attracting new clients and creating positive brand awareness. • Resolves client complaints or answers client questions regarding policies and procedures. • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. • Monitors holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area. • Maintain relationships with brokers, property managers and landlords. • Responsible for conducting internal audits of all assigned offices to ensure all employees are in compliance with company policies and procedures. • Educate and support the client with marketing strategies including but not limited to, internal office branding, client segmentation and external marketing strategies. EDUCATION AND EXPERIENCE • Associate’s degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred. • 2 years previous management or supervisory experience preferred or will train, with a passion for leading and inspiring others. • Entrepreneurial spirit that inspires out of the box thinking to impact business results. • Tax knowledge preferred or will train. • Strong communication, interpersonal, organizational, and client service skills. • Must possess reliable transportation, insurance and a driver’s license in good standing. • Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software. • PTIN required. WORK EFFORT & PHYSICAL DEMAND • The role demands heavy local travel based on the geography of the assigned stores. • Ability to sustain energy must remain available to all staff during tax season including evenings and weekends. • Ability to work under pressure, in a fast-paced working environment. • Typing, sitting, standing, walking and driving. • Ability to lift a maximum of 50 lbs. We appreciate your interest in Jackson Hewitt Tax Service.Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state
and federal laws respecting consideration of unemployment status in making hiring decisions.

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.