Job description

Our fast-paced, forward-thinking, state-of-the-art, private dental office seeks an Appointment Scheduler to serve our growing office in the Oviedo/Winter Springs area. We provide all phases of family, cosmetic and implant dentistry. This full time position is 5 days a week.

Call center representatives are responsible for handling calls from new and existing patients, regarding a variety of requests, including scheduling patients. Using their SUPERIOR customer service skills, these professionals address issues, provide support and offer information as needed, to keep patients satisfied and retain excellent patient relationships! Customer service and dental experience is preferred but not required. Strong phone and verbal communication skills are a must!

Competitive hourly rate, performance based bonus, medical coverage, dental coverage, 401(k),and uniforms are just a few of the benefits.

Are you committed to excellent customer service, have an enthusiastic willingness to learn, are hardworking and have superior phone skills, submit a resume, salary history and letter stating why you are the most perfect candidate to hire!

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inquirers by clarifying desired patient needs and information, researching, locating and providing a solution, implementing solutions and escalating any unresolved issues
• Follow communication “scripts” when handling different calls
• Seize the opportunity to “close” the call
• Build sustainable relationships by engaging patients and going the extra mile
• Keep records of call conversations in comprehensible ways
• Continue to update job knowledge by participating in team meetings and education opportunities
• Meet personal and team qualitative and quantitative targets

Requirements:

• Strong phone and verbal communication skills along with active listening
• Previous experience in a customer support role
• Ability to multitask, set priorities, problem solve and manage time effectively
• Relationship builder
• High School Diploma

Job Type: Full-time

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: One location

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