Job description

Title: Application Support Engineer

Duration: 6+ Months

Location: Remote

App Support Responsibilities:

• Responsible for working in shifts to provide 24X7 Application Support across multiple applications
• Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
• Database Experience with advanced SQL Skills
• Responsible for evaluating the Issues reported by internal users and clients and providing ongoing solutions
• Determine configuration and operational requirements for development team
• Participate and determine root cause for service failure and support escalation

**This is not a DBA, but more of an Application support role, should have strong SQL query skills**

Application Support Engineer Skills:

Production level database tier support

• Database skills: Ability to create complete SQL queries requiring understanding of joins, insert and deletes, without limit impacts on a transactional database.
• Understand database technologies including RDMS, and NO SQL systems

System Engineering skills

• Working Knowledge of IT Hardware and Software. Ability to troubleshoot and understand patterns of key subsystems such as Processor, RAM, Network and storage
• Experience in virtualization platforms such as VmWare
• Experience in application scaling techniques/technologies like Load Balancing and Queuing technologies (Kafka, RabbitMQ)
• Experience in orchestration/container technologies: Kubernetes, Docker
• Experiencing in working with Monitoring and eventing technologies working with time series databases, such as Splunk and Prometheus
• Determine configuration and operational requirements for development team

System Administration skills

• Be able to explain and understand role-based permissions, how to setup and maintain in various Operating systems, Linux and Windows
• Understand various encryption technologies and how they function for troubleshooting and maintenance.
• Working experience with IIS and Apache web technologies
• Comfortable with scripting languages for automating routine tasks

Enterprise, internal business level support skills:

• ERP environment requiring critical attention to processing flows. Flows are ERP oriented so support everything from manufacturing to accounting flows of inhouse designed systems.
• Experience in managing an application space supporting a specific business function, preferably in a manufacturing sector.

Education:

• BS/MS - Computer Science or Equivalent

Job Type: Contract

Pay: $55.00 - $60.00 per hour

Benefits:

• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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