Job description

Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need…
An Application Specialist III to provide frontline customer support to our clients. This role supports our clients' E-Banking Systems by answering department phone calls and acknowledging emails, focused on the coordination of customer inquiry resolution within a collaborative team environment.

What’s in it for you…
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you’ll do…

• Answer customer inquiries via phone call or email regarding system use and procedures
• Facilitate resolution of issues requiring significant research and/or are more complex in nature within the established service level
• Participate in customer acceptance testing, client conversion\implementation, project delivery and business requirement preparation.
• Ensure the final resolution of the case and communicate resolution to client based on service level standards. Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites
• Collect information, troubleshoot problems and develop solutions for routine issues
• Research customer issue by reviewing system documentation, user manuals and industry periodicals/websites as well as application testing

What you’ll bring…

• Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Minimum two years banking experience, operations (back office) and/or branch preferred
• Experience in Payment Systems, ATM, Debit Card, telephone banking, Software deployment/installation a plus
• Knowledge of financial services terminology and operational procedures
• Ability to read, analyze, and interpret banking periodicals, professional/technical journals, and technical procedures
• Proficient in Microsoft Office programs; SQL experience a plus
• Ability to demonstrate or explain concepts, procedures, and tasks to others
• Ability to analyze information and formulate conclusions and recommendations
• Utilizes strong critical thinking
• Strong attention to detail, organization skills and ability to learn new technology

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!

Job Type: Full-time

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