The opportunity

The Customer Routing Analyst supports all routing and customer compliance for Retail.

This position sits within the Supply Chain department and will report directly to Sports Speciality Customer Service Manager

The role

• Assists in supporting major accounts (i.e., contact accounts regarding delayed carrier pickups, communicate with sales regarding routing issues, etc.).
• Adheres to customer specific routing guides to ensure compliance by routing and distribution teams for assigned accounts.
• Works with internal teams to prioritize receipt of product given account specific routing requirements, considering processing and order timing.
• Maintains routing table updates and ongoing maintenance.
• Assists in reviewing orders in WM and communicates to DC operations order handling/shipping requirements.
• Organizes and maintains current vendor routing guides. Responsible for obtaining updates as needed to ensure shipping compliance.
• Assists in monitoring orders released to WM for fulfillment and follow-up ensure that all have been processed and shipped. Troubleshoots any unresolved issues.
• Assists DC Logistics Clerks to handle certain customer specific requirements (i.e. BOL uploads, ARN entries, etc.) during and after the shipment has been processed.

What you bring to the role

Knowledge & Expertise

• Bachelor's Degree
• 3 Years Relevant Experience

Attributes

• Requires technical/specialized knowledge of methods, techniques, systems and processes in one field
• Has the ability to identifies and solves problems with many precedents covering most situations
• Will be primary contact for technical & specialized input
• Posesses the skills to identify and resolve immediate problems affecting team with available assistance
• Strong communicaiton skills

What's in it for you?

• Join one of the world’s most sustainably managed companies, dual-listed (NYSE and TSX) and with a market capitalization of $7.5 billion
• Connect with leaders to help take your career to new heights.
• Join a collaborative work culture centered around values of empowerment, entrepreneurial spirit, and responsibility.
• Benefit from mentorship and development opportunities.
• Take advantage and have access of our competitive benefits packages.
• Access to a flexible work environment in certain locations.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Come as you are:

Join a company that recognizes the importance of diversity, equity, and inclusion to create a successful and collaborative work environment. As a an equal-opportunity employer, we value and embrace all the characteristics that make you uniquely you and seek to provide everyone with an equal chance to succeed. Even if you feel that you don’t meet all the criteria outlined above, we encourage you to apply and tell us why you’d be a great fit for this role. Because equity and inclusion matter at Gildan.