Job description

About us

Aloha Mini Glow Golf, Inc. is a veteran-owned small business in Peabody, MA. We are New England's premier Hawaiian theme Glow-in-the-dark mini golf located North of Boston at Northshore Mall, Peabody MA. Our focus is to provide a fun and safe environment for all ages to experience the beauty of Hawaii within the art of local artists displayed on our walls while immersing themselves with the challenge of a mini glow golf game. We are customer-centric, family oriented, and do our best to maintain high standards in customer service.

We are seeking a responsible and highly organized person for this position who is able to work independently with at least 5 years of customer service experience. This position requires excellent customer service skills, communication skills, and administrative experience. Use of Google Apps, Squareup, Apple iPad, and developing Social Media Marketing.

Miniature Golf Attendant shall complete his/her assigned duties to the best of his/her/their abilities, offering suggestions of better ways to accomplish jobs and be ever mindful of the best interests of the Aloha team. The normal work week shall be designated by the Manager as necessary to properly service the team at Aloha Mini Glow Golf Course.

Personal – Pleasant outgoing personality. Work record that shows reliability, initiative, honesty and productivity.

Knowledge and Ability – Must be able to communicate in a professional and enthusiastic manner. Must have strong interpersonal skills and work well with the public and staff. Have the ability to establish a positive rapport by using tact and discretion with participants and staff. Must display a high degree of emotional maturity, and be detail oriented to be able to process information accurately.

This position requires extensive knowledge and ability to:

• Be team centered in facilitating the daily operations of the mini glow golf course.
• Be on time! If running late, call to inform your waiting team attendant ahead of time of your tardiness to show respect for their time.
• Assist guests with their mini glow golf experience. YOU are an IMPORTANT PART of their experience.
• Maintain the mini glow golf course. Do your part in completing the schedule of cleaning and sanitizing tasks.
• Work as a team with the other Mini Glow Golf Attendants.
• Be accountable to work with scheduling weekly/bi-weekly work hours that support all Assistants
• Reporting all Assistants and own work hours on a bi-monthly basis.
• Ability to work independently or with limited direction:
• Anticipate needs for successful operation of mini golf course
• Maintain a professional appearance and attitude while performing duties, and while on Northshore Mall premises.
• Maintain and promote excellent customer service relations with patrons, staff, and affiliates.
• Attend and actively participate in training and staff meetings.
• Responsible for updating weekly inventory of the business to include: Vending, Retail, Golf Supplies, Cleaning Supplies and Paper Products.
• Provide a list of ALL inventory that needs reordering.
• Facilitating daily mini glow golf activities
• Booking parties and group programs
• Verify booked parties and group programs via phone call
• Send email verification of call and additional links of information as needed.
• Balancing register at the end of the day.
• Ensuring that all areas of the facility are kept clean and properly maintained.
• Mini Golf Course, Party Room, Supply Room, and Restroom
• Report any maintenance issues
• Must be able to communicate well with customers in addition to associates and other members of management.
• Hourly position

Job Type: Part-time

Pay: $15.00 - $16.25 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Peabody, MA 01960: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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