Job description

Review, analyze and inspect insurance contracts, application, production, and acreage report processing, research, written agreement processing, scanning, policy reviews and always provide exceptional customer service.

Essential Duties & Responsibilities

Provide exceptional customer service. Assess applications, production and acreage reports, and other documentation for acceptance or further research. Obtain documentation from agents and follow up with further clarification if needed. Meet agent deadlines established by Risk Management Agency (RMA) policy and procedure. Data entry including policy information, production data, acreage report data, etc. and updates records. Confirms accuracy of information. Evaluate existing coverage amounts to determine benefit amounts. Contact agents to clarify and correct any inconsistent information. Maintain effective, professional, and productive agent relationships. Answer calls and emails from agents and research agent questions. Attend training classes to further education and knowledge within the crop insurance industry. Confirm and verify policy forms in accordance with RMA guidelines and approve acceptance. Interpret FCIC policies. Submit and process RMA exceptions. Work Policy Acceptance and Storage System (PASS) Errors and help train other Underwriters how to access and work errors. Excellent customer service skills with ability to keep customers as the top priority. Analytical and problem-solving skills. Excellent attention to detail. Conduct policy Reviews including but not limited to, applications, production, acreage, and quality assurance. Process Written Agreements Ability to work independently or as part of a team. Ability to perform work without direct supervision. Other duties as assigned.

Position Requirements

• Knowledge of or the ability to learn MPCI program and the applicable underwriting rules and procedures.
• Ability to learn and understand what information is needed to process insurance policies, FCIC rules and regulations, policy provision, etc.
• Ability to understand printed policy information, such as manuals, handbooks, and actuarial documents and to apply information to work tasks.
• Basic keyboarding skills, ten-key skills, and the ability to rapidly and accurately enter information into the computer.
• Ability to comprehend agents’ questions and concerns over the telephone and to provide correct, courteous answers.
• Ability to organize and prioritize multiple tasks.
• Ability to effectively communicate and maintain business relationships with company personnel, outside resources and customers.
• Ability to learn and apply company terminology, processes, and systems.
• Ability to learn and develop skills in the use of department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to remain calm and professional.
• Ability to work well with people in a team environment.
• Ability to work from oral and written communications.
• Ability to maintain confidentiality.
• Ability to assist in other work-related areas as required.

As well as duties listed above, individuals in this role will be reviewed and coached on:

• Performance (Research, Availability, Timeliness, Attitude)
• Initiative/Adaptability (Willingness to take on more, roll with the changes, Change/Adapt to new people, groups, management, systems, etc.)

EDUCATION AND WORK EXPERIENCE:

High School Diploma or equivalent

2-5 years related experience preferred

Experience in crop insurance

Physical Requirements & Work Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Ability to stand or sit constantly/continuously.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Environmental Conditions
The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.

Travel required for meetings and trainings.

This description reflects the assignment of essential functions and is not intended to be an all-inclusive list of the duties and responsibilities of the job. Nothing in this job description restricts the organization’s right to assign or reassign duties and responsibilities to this job at any time.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Salary Range: $40,000– $68,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience

At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits.

Sompo North America is an equal opportunity employer committed to a diverse workforce. M/F/D/V

Job Type: Full-time

Pay: $40,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Work Location: Remote

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