LOCATION: Detroit Health Department - Detroit, MI 48201

POSITION SUMMARY: Provide support to professional staff by doing work in the workplace and/or community. Assist clients to complete applications; conduct routine interviews, collect social and financial information, make referrals to appropriate agencies and follow up. Maintain current community resources and eligibility requirements. Provide excellent customer service to clients, specialists and community organizations. The advocate/ Community Health Worker (CHW) engages in collaboration with multiple team members to deliver integrated, person-centered, and comprehensive care to eligible children and their families to successfully address the complexity of chronic health conditions. Effective communication, organization, efficient time management skills, and the ability to successfully multi-task are essential to success in this position. Builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. Reports to the CSHCS Team Leader/Program Manager.

REQUIRED COMPETENCIES: Include strong analytic and assessment skills, policy development/program planning skills, and the ability to Contributes to implementation of organizational strategic plan. This position requires an individual who can communicate effectively both in writing and orally. Furthermore, this individual must be able to identify the role of cultural, social, and behavioral factors in determining the delivery of public health services and have the capacity to take measure to support a diverse public health workforce. The individual must have financial planning skills and the ability to operate programs within n budgets. In addition, this individual must have management and systems thinking skills.

ESSENTIAL FUNCTIONS:

• Excellent verbal communication skills
• Ability to follow written and oral instructions
• Ability to tend to detail and submit work with few errors
• Ability to maintain records and inventories
• Ability to operate a personal computer and software packages
• Ability to work efficiently and effectively under time constraints
• Make appoints and assist in facilitating home visits by nurses.
• Assist clients in need of services
• Answer telephone, handle mail and draft letters
• Organize and store files
• Other duties as assigned

JOB QUALIFICATIONS:

• Knowledge of the principles, practices, method, and new developments for relevant programs; the principles and practices of administration as they apply to the promotion and coordination of programs and services in the area of specialization; and the methods of determining community and client needs and resources in the area health promotion.

EDUCATION AND EXPERIENCE:

• High School diploma
• Community Health Worker CHW certification preferred
• Associate Degree in health, education, business or related field preferred but not required.

JOB PREREQUISITES:

• Substantial experience with Microsoft Office applications. Demonstrated effectiveness in written and verbal communication. Creativity, critical thinking, and effective problem-solving skills.
• Ability to work independently and collaboratively to manage various projects on a daily basis with minimal supervision. Knowledge of diverse groups, working within a multicultural workforce, and sensitivity and appreciation to cultural differences is required.

ADDITIONAL RESPONSIBILITIES:

• Experience working with public
• Possess good written and communication/telephone skills and computer proficiency
• Possess good interpersonal skills and ability to interact with other healthcare professionals, staff and the public.
• Previous experience with entering data into a large data base, retrieving files, and copying large documents.
• Experience with ordering supplies, inventories, and fee collection
• Good attendance, honesty, and ethical business behavior
• Completion of Emergency Preparedness training (to include, but not limited to: FEMA IS Courses: 100, 200, 300, 700 and 800) within 90 days of hire.
• Participation of Emergency Preparedness exercises.
• Response during a public health emergency event, including duties not normally performed.
• Position duties and functions may fluctuate as program needs change.
• Additional responsibilities as assigned.

OTHER REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Ability to think creatively about customer services and community engagement Organized with the ability to manage large and diverse workloads Will be required to work evening hours on some days during the week.
• Will work some Saturdays throughout the year Ability to work effectively and efficiently under time constraints

REQUIRED CERTIFICATIONS/LICENSURES:

• Must have reliable transportation, valid Driver’s License, and Proof of Insurance

SALARY: $45,000 yearly (non-exempt)

BENEFITS:

• Health insurance, Dental insurance, and Vision insurance
• 401a & 403b
• Long Term Disability
• Employee assistance program
• Paid time off
• Retirement plan

** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**

Application Deadline: Open until Dec 15th, 2022

Mail or Fax resume and/or cover sheet to:

Southeastern Michigan Health Association

Attention: Crystal Hepburn
3011 West Grand Boulevard
200 Fisher Building
Detroit, MI 48202
Fax: (313) 873-6504

NO PHONE CALLS PLEASE

** This position is supported by a grant or private funding with the Detroit Health Department and is renewed annually as funds are available. **