Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures.

Performs reception functions; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary; relays calls/messages via base radio.

Performs customer service functions; provides information/assistance regarding department/division services, activities, locations, procedures, documentation, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.

Receives moneys in payment of various taxes, penalties, fees, or services; records transactions and issues receipts; posts payments into computer; counts and maintains cash drawer; balances revenues and forwards revenues as appropriate.

Coordinates calendar activities for the department; schedules appointments, meetings, inspections, hearings, or other activities; updates calendar on a regular basis and notifies parties involved of changes.

Writes work orders to report problems or request repair/service; discusses problems/complaints with requesting party; forwards work orders to appropriate service personnel; monitors status of open work orders; maintains files of closed work orders.

Operates fax machine to send/receive documentation; transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; replenishes paper supply in fax machine as needed.

Types/sends e-mail messages; screens incoming e-mail messages.

Processes incoming/outgoing mail; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; processes bulk mailing projects.

Copies and distributes forms, reports, correspondence, and other documentation.

Maintains file system of various files/records for the department/division; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents;

Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies.

Conducts research of department files, court/legal records, database records, hardcopy materials, Internet sites, or other sources as needed.

Types, prepares, or completes various forms, reports, correspondence, lists, charts, receipts, refund requests, title applications, property record cards, work orders, complaint forms, stop work orders, warning notices, elector lists, or other documents.

Assignment to Animal Shelter may include the following additional duties and qualifications:

Assists with adoptions, owner relinquishments and other transactions; receives payments and donations via cash or credit card;

Maintains and updates animal pictures and applicable information in the computer system.

Traces animal identification/microchip information; notifies animal owners of the impoundment of their pet.

Retrieves inquiries, questions and related information from the county Animal Shelter website; routes inquiries/information to the appropriate team member.

Maintains lost and found animal database; updates information daily.

Maintains facility lobbies assuring they are clean, orderly and professional in appearance.

Works collaboratively with the Veterinary Technician to establish and maintain a list of rescue animals available to adoption partners.

Assists in the cleaning and disinfection of the adoption cat areas as needed.

Experience with handling animals and/or working in an animal care environment is required.

ADDITIONAL FUNCTIONS

Performs general/clerical tasks, which may include performing office opening/closing procedures, separating or collating documentation, or stuffing envelopes.

Provides assistance to other employees or departments as needed.

Performs other related duties as required.

BENEFITS PROVIDED BY FORSYTH COUNTY TO FULL-TIME EMPLOYEES:

Personal Leave Accrual

Personal leave shall be accrued as follows:

0 – 1 Year - 12 days per year - 3.68 hours per pay period
1 - 4 Years - 20 days per year - 6.16 hours per pay period
5 - 14 Years - 25 days per year - 7.70 hours per pay period
15+Years - 30 days per year - 9.24 hours per pay period

Observed Holidays

New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2).

Medical Insurance
The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.

• Aetna Choice POS II - $2000 Individual Deductible (Basic Plan)
• Aetna Choice POS II - $1000 Individual Deductible (Plus Plan)
• Kaiser Permanente HMO- $0 Individual Deductible

Dental Insurance
The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:

• Base $1,000 Plan
• Buy-Up $1,500 Plan

Vision Insurance
The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts.

Basic Life & AD&D Insurance
The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.

Disability Insurance – Short Term and Long Term
100% paid by Forsyth County. Eligibility begins date of hire.

Short Term Disability – 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.

Long Term Disability – 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).

Additional Life Insurance and AD&D
Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children.

Retirement Plan (401K)

Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.

6 mos to 3 yrs – County matches 100% of a max 5% of employee gross contributions

3 yrs to 10 yrs – County contributes 5% of base salary & County matches 100% of a max of 5% of gross employee contributions

Over 10 yrs – County contributes 5% base & County matches 100% of a max of 5% of gross employee contributions & County matches 50% of next 5% of gross employee contributions