SUMMARY OF JOB

Responsible for all receptionist and clerical duties at the front desk. Responsible for initiating a meaningful customer experience via in-person assistance and/or answering phone calls. Consistent display of appropriate behavior and customer service skills.

CONNECTING TO MISSION

Redeemer Health Home Care and Hospice’s ability to continue the rich heritage of the Sisters of the Redeemer and care, comfort, and heal in the home is directly related to the talents, motivation and accomplishments of our employees. A primary way staff connect to our mission is by collaborating with all team members in promoting an environment that provides quality, compassionate, holistic, patient-centered care and supports all internal and external customers

RECRUITMENT REQUIREMENTS

• High school diploma or GED required; additional certification in Office Management is a plus
• 2 years receptionist experience preferred
• Experience with a multiple phone line console
• Prior experience as a front office representative or similar role
• Excellent organizational skills
• Excellent communication skills
• Excellent customer service skills
• Competent at following written/verbal instructions
• Ability to work independently
• Compliant with confidentiality agreements and regulations
• Exemplifies professional demeanor and appearance in stressful situations
• Willingness to work flexible hours, including weekends
• Knowledge of office equipment such as copier, fax, scanner, and alarms
• Proficiency in Microsoft Office Suite preferred
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks

EOE