Job description
Salary Grade: NC09 Salary Range: $37,577 - $65,760
THIS POSITION HAS BEEN APPROVED TO RECEIVE A $1,500 SIGN ON BONUS. Eligible applicants will receive a lump sum payment of $1,500 upon completion of onboarding. Before receiving this retention bonus, the hired applicant must agree to repay the bonus on a pro-rated basis should he/she not have a performance rating of at least Meets Expectations or separates employment with NCDOT within 12 months of the hire date. Applicants will also have the option to accept or decline offer.
The DMV Customer Contact Center located in Rocky Mount provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:
Experience analyzing, interpreting, and/or evaluating information or data.
Experience completing and maintaining records and reports.
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
Experience with customer service by phone and/or in person with diverse clientele.
Experience in Microsoft applications and/or mainframe databases.
Additional Expectations: **A copy of the most recent performance review signed by supervisor is needed if selected for an interview** Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
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