Job description
- Proficient in using all methods of telecommunications.
- Greet and assist guests/customers/students to the Records and Registration Office by being the main presence at the front desk
- Assist in processing applications/registering students for Continuing/Community Education, RAISE, WEI, and other non-credit programs as needed.
- Read and route incoming mail.
- Utilize comprehensive knowledge of all activities of college and office, and facilitate others, as appropriate.
- Independently make decisions that are right for the student and within the stated guidelines of the college, while using tact and service focused communication.
- Resolve Record and Registration inquiries, refer to appropriate departments and provide resource materials; maintain accurate knowledge of college-wide resources in order to respond to questions for both internal and external customers.
- Independently prepare correspondence, reports, and memos, when asked.
- Assist Registrar with editing for grammar and content. Proofread completed documents to check for errors and make corrections.
- Excellent oral, written, and electronic communication skills. Facilitate communication at all levels with sound judgment and skill.
- Make copies of correspondence or other printed materials. Maintain student records by electronically filing them to individual records.
- Prepare outgoing mail and correspondence, including e-mail and faxes.
- Order and maintain supplies, and arrange for equipment maintenance.
- Attend meetings as needed. Take minutes/notes as necessary/assigned.
- File, or code and arrange filing of, completed documents as well as purge files in accordance with statutory governmental regulations and/or college guidelines. Maintain filing system.
- Regular attendance is expected.
- Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work.
- Ability to read, understand and express oneself clearly.
- Ability to read and interpret documents such as faculty contract, policy manuals, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rates and percentages and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Windows, Microsoft Word, Excel (spreadsheet design and entry), database entry, and ability to learn the college’s administrative software system.
JobID: 1793
Position Type:
Support Staff
Support Staff
Date Posted:
1/13/2023
1/13/2023
Location:
Main Campus
Position Title: Administrative Assistant II
Main Campus
Dept: Records and Registration
Employee Status: Continuous Part-Time (*up to 25 hours per week)
Hours: Monday-Thursday 8 am - 6 pm and Friday 8 am - 5 pm (May have to work occasional weekends)
Type: Support Staff Association (SSA) Union
Grade: 8
Salary: $16.06 - $17
FLSA: Non-exempt
To save time applying, Rock Valley College does not offer sponsorship of job applicants for employment-based visas for this position at this time.
Reporting Relationships
Reports to: General supervision is received from the Director of Records and Registration/Registrar.
Supervision Exercised: Supervision may be exercised over student workers.
Job Summary
Provide support and service to the Records and Registration Office by being the main presence at the front desk. Using independent judgment, and minimal supervision, provides advanced clerical support involving multiple software and complex office equipment. Must exercise advanced reasoning and mature critical and analytical thinking skills. Help Registrar lead and support customer service standards and service. Model excellent customer service to students, faculty, administration, staff and others through all methods of contact. Confidentiality and discretion are required.
Essential Duties and Responsibilities include the following. Related duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Qualifications
Associate’s degree or equivalent from two-year college or technical school; or six to twelve months related experience and/or training in customer service; or equivalent combination of education and experience.
While performing the duties of this job, the employee regularly works in an office setting.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
Continuous Part-time Positions: (PSA, ESP, SSA)
Rock Valley College offers SURS pension and optional retirement savings programs. Complimentary use of the Fitness Center for employee, one tuition-free credit or non-credit class per academic semester after completion of one year of successful service for employee.
Rock Valley College values diversity and is committed to fostering an inclusive, diverse and respectful environment, as we believe that diversity in our organization encourages a rich and creative environment. We are actively engaged in building a more diverse organization and encourage all qualified applicants to apply today. We are also committed to providing accommodation for persons with disabilities. If you require accommodations, please contact our Human Resources Department at (815) 921-4760. Check out Diversity, Equity, and Inclusion, Wellness, Benefits, job openings, and more at Rock Valley College!
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