Job description

Position Summary:
The The Administrative Assistant will provide administrative support to the facility maintenance team on-site. This position will also manage the facility maintenance database and help collect maintenance work orders for the team. The Administrative Assistant will provide friendly and proactive service to customers and conduct an efficient handling of each query to advice customers of the consequent solution.
Pay Rate: $20.98 per hour
Schedule: Full-time, 40 hours per week. Monday-Friday. Day shift
This will be a Union position.
Essential Job Functions:

• Fast and accurate data entry
• Handle incoming calls and manage outgoing calls on multiple phone lines
• Provide customer support to clarify and schedule requested maintenance work
• Support dispatching of technical personnel
• Maintain work order tracking system
• Complete administrative tasks related to the contract
• Respond to queries, amend data, and issue tasks as necessary
• Ensure that required information is returned in a timely manner
• Answer emails and maintenance requests
• Assist team in achieving required service standards
• Run systems reports on open work orders, completed work orders, and other reporting functions
• Sort and file completed work orders
• Track office inventory and reorder supplies as necessary
• Assist the Project Manager is the creation of reports and presentations

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Required Skills, Education, and Experience: *

• High School Diploma or Equivalent
• 3 years recent experience as an administrative assistant, office manager, or in data entry
• Strong attention to detail
• Exceptional customer service and administration skills
• Proficient typing and software navigation
• Strong written verbal and communication skills
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
• Strong organizational and time management
• Team player with good interpersonal skills
• Ability to make decisions, take ownership, and use own initiative to resolve problems.

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Preferred Experience or Education: *

• Associates degree in business administration or office management

Equipment Used:

• Standard office equipment such as computers, fax machines, phone systems, printers, filing systems, etc.

Physical Requirements:

• Must be able to sit or stand for long periods of time
• Must be able to use hands and arms

Working environment:

• Work takes place in an office setting within a commercial facility

Action Facilities Management, INC (AFM) - is a woman owned small business (WOSB) and a Minority Business Enterprise (MBE) established in 2001 that provides services to government and commercial clients in 11 states and the District of Columbia. AFM's core competencies are in the areas of Integrated Facilities Management including: Operations and Maintenance; Janitorial Services; Security Services; Emergency Management; and Administrative Support.

Job Type: Full-time

Pay: $20.98 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work Location: One location

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