Job description

Key responsibilities and accountabilities:

• Perform reception duties in an efficient, professional and courteous manner. Greeting customers, answering questions, announcing calls or providing directions when necessary.
• Maintain regular consistent and professional attendance.
• Answer a multi-line telephone quickly, screen and direct calls to their destination without delay or take appropriate clear messages.
• Provide quality service and information to all clients and potential clients being serviced by the producer(s). Serve as liaison between the producer(s) and clients in order to make sure that items have been handled effectively and in a timely manner. Communicate and liaise verbally and in writing between clients/visitors and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
• Assist the producer(s) with proposals, illustrations, schedules, setting appointments, preparing for meetings/client appointments, and maintaining a database. Assist the producer(s) with promotional activities including seminars, workshops, etc. This may include preparing presentation materials such as spreadsheets and presentation documents.
• Type and word-process various documents and electronic information.
• Process and track new business to ensure business is issued as soon as possible and follow-up on delivery is done.
• Organize files, marketing materials, mail, forms and information to increase the efficiency of the producer(s). Sort and summarize correspondence. Ensure proper handling and safeguarding of classified, confidential, private or sensitive information. Log information on calls received, where required and maintains detailed and accurate records for clients files. Maintain files to compliance requirements (keeping product lines separate).
• Manage, organize, order and maintain supplies for the office. Order yearly calendars.
• File data and perform other routine clerical tasks as assigned and for other producers as needed.
• Operate a variety of standard office machines, including computers and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine.
• Perform other job related duties or special projects as required.

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Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• LaSalle, IL 61301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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