Job description
The Dealer Administrative Services Representative is responsible to process the cancellations of eligible ancillary products, collect from the Dealers/Fulfillment Partners and Insurance providers any unearned refunds due the consumer are received and credited, provides information to callers, clerical work, administrative and business details by performing the essential functions and responsibilities outlined.
What is the Day in the life of a Admin Support/Data Entry Specialist:
- Average minimum of 60-100 calls per day.
- Average minimum of 20 RPC’s (right party contact) per day.
- May perform documented follow-up and collections of other dealer receivables including ancillary products, dealer negative reserve, and misrepresented equipment.
- Review and verify identified expired and claims processed information obtained from F&I portal from product providers and administrators.
- Composes routine correspondence.
- Organizes and maintains file system, and files correspondence and other records
- Conducts research and follow up with insurance provider companies verifying that the ancillary product policies/agreements presented to Flagship on the Retail Sales Contract purchased by the consumer have been registered and purchased by the dealership or Fulfillment Partner on behalf of the consumer
About You:
Multitasking ability- One-two work experience
- Accuracy/attention to detail
- Customer service, outgoing positive attitude a must
- Great communication skills both verbal & written
- Thrive in a fast-paced call center working environment
- Proficient with all Microsoft products
- Knowledge of Word Processing software
If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.
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