Job description
Overview:
Schedule: Works Monday through Friday. Shifts may be 8 to 10 hour per day, but will not go over 40
hours a week. Duties will need to be performed at the MFT during core hours (0700-1700).
Benefits: PTO, sick and holiday leave, Life, Accidental Death and Dismemberment, Short Term disability
Pay rate: 18/Hr
Schedule: Works Monday through Friday. Shifts may be 8 to 10 hour per day, but will not go over 40
hours a week. Duties will need to be performed at the MFT during core hours (0700-1700).
Benefits: PTO, sick and holiday leave, Life, Accidental Death and Dismemberment, Short Term disability
Optional benefits: Medical, Dental, Vision, 401(k) matching with employee participation in 401(k) plan
Responsibilities:
1.1. Performs a variety of receptionist and other clerical duties in support of patient care and
treatment.
1.1.1. Uses the Ambulatory Data System (ADS) and Composite Health Care System (CHCS)
computer terminal in
performance of duties.
1.2. Receptionist duties:
1.2.1. Greets all visitors and determines the nature of the visit. Checks ID cards and verifies
DEERS eligibility. Checks in patients electronically using computer terminal; or manually if the system
treatment.
1.1.1. Uses the Ambulatory Data System (ADS) and Composite Health Care System (CHCS)
computer terminal in
performance of duties.
1.2. Receptionist duties:
1.2.1. Greets all visitors and determines the nature of the visit. Checks ID cards and verifies
DEERS eligibility. Checks in patients electronically using computer terminal; or manually if the system
is down. If required, annotates patient's appointment time and the time they reported in.
Places patients medical record in the appropriate location. Fills out third party collection sheet for
patients who have other health insurance. For patients requesting prescription refills, prepares
telephone consult, request medical records and gives request to physician.
1.2.2. Inserts required information and patient-identifying information on all supporting
documents in medical records.
1.2.3. Screens walk-in patients to determine purpose of visit and eligibility for treatment.
Explains clinic appointment procedures and coordinates walk-in appointments with health care
provider. Observes patient for obvious signs of discomfort, illness or distress and notifies
professional staff of perceived emergencies.
1.2.4. Answers telephone; obtains identifying information and determines the urgency of the call.
Refers caller to appropriate staff member. Takes messages. Applies clinic guidelines concerning
release of patient information. Transfers misdirected calls to the appropriate number.
1.2.5. Explains delays in appointment schedules as appropriate to patients whenever possible;
refers them to other appropriate sources for information if necessary.
1.2.6. Performs various other clerical tasks to assist staff members. For example, assures
providers have their appointment rosters and administrative medical records and uses computer
terminal to obtain requested patient information. As required, calls patient from waiting area and
escorts them to exam room.
1.2.7. Maintains/stocks forms needed at front desk.
Places patients medical record in the appropriate location. Fills out third party collection sheet for
patients who have other health insurance. For patients requesting prescription refills, prepares
telephone consult, request medical records and gives request to physician.
1.2.2. Inserts required information and patient-identifying information on all supporting
documents in medical records.
1.2.3. Screens walk-in patients to determine purpose of visit and eligibility for treatment.
Explains clinic appointment procedures and coordinates walk-in appointments with health care
provider. Observes patient for obvious signs of discomfort, illness or distress and notifies
professional staff of perceived emergencies.
1.2.4. Answers telephone; obtains identifying information and determines the urgency of the call.
Refers caller to appropriate staff member. Takes messages. Applies clinic guidelines concerning
release of patient information. Transfers misdirected calls to the appropriate number.
1.2.5. Explains delays in appointment schedules as appropriate to patients whenever possible;
refers them to other appropriate sources for information if necessary.
1.2.6. Performs various other clerical tasks to assist staff members. For example, assures
providers have their appointment rosters and administrative medical records and uses computer
terminal to obtain requested patient information. As required, calls patient from waiting area and
escorts them to exam room.
1.2.7. Maintains/stocks forms needed at front desk.
1.2.8. As required, types routine correspondence, progress reports medical statements, and
memoranda. Is responsible for proper format, spelling and punctuation. Services of a qualified
typist (i.e.30- 40 words per minute) are required.
1.3. Scheduling/Coordinating Appointments:
1.3.1. Uses computerized appointment system designated by MTF to schedule various types of
appointments, which are made both telephonic-ally and in person.
1.3.2. Verifies patient information and makes corrections in Electronic Healthcare Record (EHR)
if needed with each request for an outpatient visit.
1.3.3. Uses computer terminal to input patient information and book the appointment by inputt and health
care information. When system is down, maintains data manually and inputs later.
1.3.4. Ensures all treatment requested by the provider has been scheduled; reschedules
appointments when necessary.
1.3.5. For patients requesting same-day appointments, asks appropriate questions based on clinic
guidelines to determine the nature and duration of symptoms; initiates telephone consultation
form as needed and gives to appropriate provider. If patient has severe symptoms as specified in
triage protocols, the clerk is expected to make same-day appointments without consulting
professional staff.
1.3.6. Addresses and mails out appointment notifications as required.
1.4. Meets short-notice suspense as established by the organization.
1.5. Ensure a safe work environment and employee safe work habits.
1.6. Maintains a professional manner and displays a positive cooperative attitude toward patients
and medical personnel.
Qualifications:
memoranda. Is responsible for proper format, spelling and punctuation. Services of a qualified
typist (i.e.30- 40 words per minute) are required.
1.3. Scheduling/Coordinating Appointments:
1.3.1. Uses computerized appointment system designated by MTF to schedule various types of
appointments, which are made both telephonic-ally and in person.
1.3.2. Verifies patient information and makes corrections in Electronic Healthcare Record (EHR)
if needed with each request for an outpatient visit.
1.3.3. Uses computer terminal to input patient information and book the appointment by inputt and health
care information. When system is down, maintains data manually and inputs later.
1.3.4. Ensures all treatment requested by the provider has been scheduled; reschedules
appointments when necessary.
1.3.5. For patients requesting same-day appointments, asks appropriate questions based on clinic
guidelines to determine the nature and duration of symptoms; initiates telephone consultation
form as needed and gives to appropriate provider. If patient has severe symptoms as specified in
triage protocols, the clerk is expected to make same-day appointments without consulting
professional staff.
1.3.6. Addresses and mails out appointment notifications as required.
1.4. Meets short-notice suspense as established by the organization.
1.5. Ensure a safe work environment and employee safe work habits.
1.6. Maintains a professional manner and displays a positive cooperative attitude toward patients
and medical personnel.
2.1. ENGLISH LANGUAGE REQUIREMENT. Shall be able to read, understand, speak, and
write English well enough to communicate effectively, and be a United States citizen.
2.2. EDUCATION. Administrative Clerks shall have a high school degree or GED equivalent,
but college degree preferred.
2.2.1. Shall have basic knowledge of computers with the ability to type 30-40 words per minute.
2.2.2. Shall have knowledge of the required contents of patient medical records.
write English well enough to communicate effectively, and be a United States citizen.
2.2. EDUCATION. Administrative Clerks shall have a high school degree or GED equivalent,
but college degree preferred.
2.2.1. Shall have basic knowledge of computers with the ability to type 30-40 words per minute.
2.2.2. Shall have knowledge of the required contents of patient medical records.
2.2.3. Shall have knowledge of medical terminology to interpret departmental
instructions/guidelines and to provide instructions.
2.3. EXPERIENCE. The Administrative Clerk must have at least 6 months experience as an
Administrative Clerk, in the last 12 months.
instructions/guidelines and to provide instructions.
2.3. EXPERIENCE. The Administrative Clerk must have at least 6 months experience as an
Administrative Clerk, in the last 12 months.
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