Impact is hiring a Accounts Receivable Specialist for our Nationally ranked Best and Brightest Workplace!

The duties of an Accounts Receivable Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.

Providing customer service regarding collection issues; processing customer refunds and over payments, resolving client discrepancies and short payments and entering daily customer payments. Responsible for monitoring and maintaining assigned delinquent accounts.

Responsibilities

• 
  Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Communicating with Accounts Receivable team and other departments to resolve account discrepancies.

Essential Functions

• Weekly and monthly reporting to direct supervisor
• Processing daily customer payments ensuring they are entered correctly to the customer’s account
• High volume phone calls and emails to assigned delinquent customers
• Manage customers on the credit hold
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to internal and external customers
• Participate in team planning meetings
• Meet defined department goals

• Prior collections experience preferred
• Knowledge of billing and collections procedures preferred
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities at once
• Team player
• Microsoft Office (Outlook, Excel) experience preferred

Benefits

• 20 days of PTO
• 12+ paid holidays
• Flexible Sick Day Policy
• Paid Maternity & Paternity Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) match & retirement plans
• Student Loan reimbursement
• On-going training & development opportunities