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  Manages customer success by working with current and new customer accounts to conduct needs analyses, provide overviews of STAR products and services, create plans with customers that align with their needs and goals, and provide ongoing customer support to ensure the successful implementation and ongoing support of STAR solutions.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
• Updates customer profiles through CRM (Salesforce) and other internal platforms by adding relevant client data and submitting activity reports to management
• Identifies prospective clients and initiates communication, schedules meetings, establishes rapport, and promotes STAR solutions to them.

• Maintains existing account relationships through regular communication
• Coordinates schedules of account activity throughout the school year to ensure successful delivery of solutions
• Troubleshoots light technology questions within the STAR platform
• Remains current on industry, customer, and competitive trends
• Participates and attends trade shows and professional association meetings outside of regular business hours, as required

Requirements

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  Bachelor’s Degree or equivalent years of experience
• 1-3 years’ experience in a related field (customer service, sales, account management, etc.)
• Experience in building and maintaining customer relationships

• Experience working with a diverse set of customers with varying needs and communication styles
• Has a growth mindset, is curious, and interested in ongoing learning and development
• Strong organizational skills and can successfully manage multiple priorities at any given time
• Self-motivated and has the ability to work both independently and as part of a team
• A proven track record of gaining trust and respect by consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations

• Self-starter who is goal oriented and motivated by providing excellent customer service
• Strong analytical and creative problem solving skills
• Strong written and verbal skills
• Strong Microsoft Office skills
• Must be fully vaccinated against COVID-19 or have an approved exemption

Pluses

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  Experience or interest in K-12 education and/or special education industry
• Knowledge of the principles and methods for promoting and selling products and services
• Experience with Salesforce

Who we are

STAR Autism Support (SAS) is a family-owned educational consulting company based in Portland, OR. SAS provides curriculum materials, workshops and training to school and agency staff who work with students with autism and other developmental disabilities. Our unique and practical approach provides school districts with curriculum resources and a continuum of professional development activities to address the educational needs of student’s early childhood through post-secondary throughout the country and internationally.

At SAS our goal is to cultivate a supportive, positive and welcoming work environment where all staff can successfully thrive. We value and celebrate equity, diversity, and inclusion. Our vision of equity includes a continuous commitment to becoming an antiracist, multicultural organization. We strive to provide all employees with a culture of curiosity and continued learning. Our company values are listed below:

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  Use innovative, evidenced-based, culturally responsive strategies to positively impact our stakeholders including students with autism and educators.

• Practice professional and personal accountability, adaptability, and respect for others.
• Maintain sustainable growth and long-term partnerships with our stakeholders in order to provide equitable services to all.

The perks of working with us

Not only are you helping do good in the world, but you will be joining a team of passionate and exceptional people within a casual environment. We offer full benefits, 401k with matching, generous PTO, and holidays. We also encourage our team to continue their own professional development by helping fund opportunities to do so.