CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a passionate Account Services and Evictions Manager to join our team in Charleston, SC.

Primary Responsibilities: The Collections Manager is primarily responsible for establishing and implementing best in class delinquent account management, and eviction policies and procedures and will be expected to also pursue innovative and out of the box solutions. They will also be responsible for building a team to execute the day-to-day functions of the Collections department.

Skills & Competencies:

• 8+ years' experience or equivalent developing and executing eviction prevention policies and procedures.
• 5+ years of general management responsibilities.
• Bachelor's degree in related field.
• Fair Housing Certification (or willingness to obtain)
• Adept in influencing through strong communication and team building
• Ability to prepare well written proposals, procedures, evaluations, and reports, as well as develop spreadsheets for management and analysis tools, and create presentations.
• Consultative and coaching approach; tolerant of others' viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results without direct authority.
• Ability to set vision, goals, and priorities with broad understanding of market and then facilitate successful execution.
• Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred
• Working knowledge of telephony systems, preferably Five9
• Demonstrated ability to motivate team to produce high quality work in a deadline-oriented environment
• Ability to prove critical thinking and problem solving concepts
• Ability to thrive in a high volume, data entry and processing work environment
• Experience working in a work schedule environment, including in-office operation, weekends and holidays, based on business need.

• Essential Job Functions:
• Initiating data-driven analysis to continually improve policies and procedures
• Coordinating continuous mass communication with Residents and speaking to residents with outstanding balances
• Ensuring team executes on daily functions of Collections Department including but not limited to:
• Initiating data-driven analysis to continually improve policies and procedures, coordinating continuous mass communication with Residents, speaking to residents with outstanding balances, posting payments to accounts, resolving customer billing issues, reducing accounts receivable delinquency, managing the eviction process, verifying occupancy, and turning-over residents to a collections company when required.
• Ensuring team executes the day-to-day functions of the Evictions department, which include but are not limited to:
• Timely posting of notices for delinquent residents, daily management of attorneys across markets in all stages of eviction processes and evaluate resident ledgers and provide guidance to markets before court dates.
• Analyze delinquent and evicted residents to improve resident screening process.
• Establishes standards, policies and procedures, and partnerships with service and/or technology providers to optimize the overall credit risk of the portfolio. Monitors and evaluates all markets for their adherence to standards, policies, and procedures.
• Establishes standards, policies and procedures that minimize credit loss primarily by working with residents to prevent eviction where possible.
• Develop and implement a follow up system to monitor, minimize roll-over from different collection inputs (0-5, 5-9 and 9+ weeks in collection buckets).
• Launch consistent collection actions (calls, emails, text, etc.) to achieve company collection/delinquency objectives.
• Partners with the industry’s best collection and/or rent guaranty specialists to ensure maximum recovery.
• Establishes, communicates, and trains eviction policies and procedures company wide.
• Executes a best in class eviction process that is both effective and empathetic given the sensitive nature of such an occurrence.
• Executes project and change management oversight effectively.
• Sets and enforces individual performance standards for employees.
• Effectively develops and manages talent.
• Conduct yourself in courteous and professional manner at all times.
• Other duties, as assigned by supervisor or leadership team.

Key Metrics (KPIs)

• Monthly 30/60/90+ day aged receivables balance as % of contracted rent
• Monthly 30/60/90+ day aged receivables based on no payments received days
• Trailing 3 months credit loss
• Roll over for 30, 60 and 90+ buckets
• Average days in eviction
• 90% Contact
• 90% Quality Service

Physical Requirements

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work in small and confined spaces for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
• Must be able to work in office as regularly scheduled