Job description

Since 1958 Kalas Manufacturing has been devoted to delivering unmatched value to our customers through manufacturing the highest quality copper wire & cable and providing dependable solutions.

The Account Manager is responsible for managing all sales and customer service activities for assigned accounts. Assures all accounts are effectively serviced (order entry & accuracy, confirmed ship dates, customer collaboration, sales gap and/or opportunity analysis and overall customer satisfaction). Collaborates with Production, Operations, Engineering, Shipping, Planning, Sales, Quality, Pricing Analyst, Accounting and Kalas Executive Team to report key customer or market changes.

Duties & Responsibilities (Essential Functions of the Job):

Qualified individuals must have the ability to perform the following duties, with or without reasonable accommodation:

• Behavior and actions consistent with KALAS’ Core Values (Caring, Integrity, Honesty, Respect, Rewarding, Giving)
• Enter customer orders, with 100% accuracy, and facilitates the progression of orders through production and shipping to ensure commitment dates are met
• Meet or exceed assigned account performance goals
• Contributes toward exceeding the Divisional PBIT (Profit before Income Tax) and KALAS PBIT annual goals
• Manage all other key account activity to include but not limited to:

• Order entry (either manual purchase orders or EDI (Electronic Data Interface)
• Price Validation / Minimum Order Qty’s
• Expedites
• Open Order and Follow up Reports
• Tracking, invoice, packing slips, PODs
• Sales Order Alignments
• Scorecard Management
• CRM Updates (Contacts, Key Information and Market feedback)
• Specification Review Requests
• Quote Process (including win/loss tracking) through PPAP
• Returns, Rejected Material or Quality Concerns
• Debit / Credit and Invoice resolution with pricing analyst
• Pursue new opportunities with existing and/or new accounts
• Provides key account updates towards the monthly S&OP and the 12-month forecast

• Serves as the Voice of the Customer to all other KALAS departments
• Contributes to scheduled internal and customer huddles or sales meetings
• Supports key customer meetings both on-site at Kalas and with travel to a customer corporate headquarters or manufacturing plant
• Aware of KALAS’ environmental policies and what it means to them
• Foster account relationships at multiple levels of their organization
• Organized, able to prioritize, multi-task, detail oriented and meet deadlines

TRAVEL:

• < 5% travel (other locations, conferences, or training)

QUALIFICATIONS:

• Bachelor’s Degree preferred.
• In lieu of a bachelor’s degree, prior Customer Service or Inside Sales experience with knowledge of Customer Service principles, and procedures preferred or 5 years in a similar environment.
• Experience in a manufacturing environment preferred.

KNOWLEDGE, SKILLS, & ABILITIES:

• Strong interpersonal, customer service, listening and presentation skills.
• Proficiency in Microsoft Office, proficient typing skills, and internet navigation.
• Proficiency in standard organizational, administrative and documentation procedures, with a proven ability to multi-task, prioritize, organize, and manage time effectively.
• Proficiency with ERP systems.

Job Type: Full-time

Pay: $9.42 - $19.77 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lancaster, PA 17601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Typing: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: One location

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